Client Support Executive
2 days ago
**Job Title**: Client Support / Servicing Executive
**About Us**:
**AskkNatural **is an online Fitness and Nutrition Consultation service provider, dedicated to helping individuals achieve their health and wellness goals. We pride ourselves on delivering exceptional customer service and maintaining a seamless administrative process. As we continue to grow, we are seeking a dynamic Admin and Customer Support Executive to join our team.
**Job Location**: Mumbai
**Job Type**: Full-time
**Experience Level**: One-year
**Role & Responsibilities**:
**Schedule Management**:
- Prepare daily schedules for client consultations and sessions
- Communicate schedules promptly to clients and trainers
- Ensure efficient coordination to accommodate any last-minute changes
- Update relevant sheets maintained on Google sheets
**Customer Query Resolution**:
- Respond to customer inquiries promptly and professionally
- Provide accurate information about our services and address customer concerns
- Maintain a high level of customer satisfaction through effective communication
- Act as a liaison between clients, trainers, and other departments
- Collaborate with various internal teams to resolve client queries efficiently and a timely manner
**Data Management**:
- Maintain accurate and up-to-date records of client information
- Organize and manage data related to schedules, customer interactions, and internal communications
- Generate reports as needed to track and analyze customer service metrics
**Process Improvement**:
- Identify opportunities for process improvement in both customer support and administrative functions
- Proactively contribute ideas to enhance overall operational efficiency.
**Skill Sets required**:
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Demonstrated understanding of the importance of **customer service**
**Benefits**:
- Competitive salary
- Health and wellness benefits
If you are an enthusiastic individual with a dedication to providing excellent customer service and administrative excellence, we invite you to join our team and contribute to the success of AskkNatural.
To apply, please submit your resume and a cover letter detailing your interest in the position to.
AskkNatural is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Salary**: From ₹100.00 per day
Schedule:
- Evening shift
- UK shift
- Weekend availability
Supplemental pay types:
- Overtime pay
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Malad, Mumbai, Maharashtra (required)
Ability to Relocate:
- Malad, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8097315236
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