Inbound Customer Service Representative
3 days ago
we are looking for inbound voice process
**Job Role & Responsibilities**:
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory).
Education: Graduates (Any stream)
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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