Customer Service Representative

5 months ago


Ashoknagar Chennai Tamil Nadu, India MENTOR INFOCOMM INDIA PVT LTD Full time

**Job Summary**:
Answer inbound calls within the guidelines and goals established by the client and management. Consistently achieve call quality goals in order to meet client and customer satisfaction goals.

Mentor Infocomm is hiring for a Customer Service Representative (Voice Process) - BE/ B.Tech graduates only

**Job Details**:

- Interact with customers over a call to understand their concerns and queries.
- Provide prompt and appropriate solutions.
- Escalate customers' concerns to the authorized department people.
- Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)

**Shifts**:Rotational shifts (Should be comfortable to work in all shifts)

**Salary**: 2,50,000 - 3,50,000 Lacs P.A.

**Age**: 24 years to 35 years
- Communication skills: Exceptional Spoken skills in English & Tamil must
- Immediate joiner preferred
- Only BE/ B.Tech graduates (no arrears)-All documents must.

Pay: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person



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