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Customer Service

1 month ago

Vesu Surat Gujarat, India Pouvoir By Dont Call Me Princess Full time

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. As a Customer Care Executive, you will be the primary point of contact for our customers, providing exceptional support and resolving their queries and concerns in a timely and professional manner. Your goal will be to deliver world-class customer service, ensuring customer satisfaction and loyalty.

Key Responsibilities:

- Resolve customer complaints and concerns in a fair and efficient way
- Provide accurate and up-to-date information about our products and services
- Troubleshoot and resolve technical issues or escalate to relevant teams as needed
- Utilize CRM software to manage customer interactions and maintain accurate records
- Meet and exceed customer satisfaction and first-call resolution targets
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and company policies to provide informed support

**Requirements**:

- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours, including evenings and weekends
- High school diploma or equivalent required; degree in a related field preferred

Nice to Have:

- Previous experience in customer care or a related field
- Industry-specific knowledge or experience
- Proficiency in multiple languages including English & Hindi

**Job Types**: Full-time, Permanent

Pay: ₹5,000.00 - ₹8,000.00 per month

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8879042474