Customer Service Representative

5 months ago


Vesu Village Surat Gujarat, India Primex Media Services Pvt Ltd Full time

Customer Service Representative, or CSR, will act as a liaison, provide our services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage incoming phone calls and messages
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Qualification**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, priorities, and manage time effectively

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Vesu Village, Surat, Gujarat (required)

Work Location: In person

**Speak with the employer**

+91 7096930096



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