Customer Servicing

5 months ago


Mumbai Maharashtra, India Deep HR Services Full time

Urgent Opening for the role of " Customer Servicing / Inside Sales SME ".

Job Responsibilities:
**What will I Do (Major Functions)**

1. Outbound calling to Customers to make them aware of products and upsell / cross sell to maximise customer revenue per customer
2. Attending inbound queries and closing sales
3. Getting estimates from estimation desk for custom inquiries and following up with clients for conversion

Handle and resolve customer complaints

Customer Feedback Score (Zoho)
Ticket Response Time (Zoho)
Volume of tickets / calls handled
Revenue Achieved

**How will I be Empowered**

Proper training on CRM(Zoho) and accessing individual reports

Thorough product knowledge and process training for website, admin and online ordering

Cross training within the team (Act as a backup for Support team)

**How will I be Successful (Critical Success Parameters)**

Good Client servicing, ensure customer retention and maximize Customer LTV by repeat orders

Have a very good client feedback score

Timely response to client queries, escalation etc and ensure customer satisfaction

**Skillsets**
- Excellent Verbal and written communication skills
- Is tech savvy and an e-commerce user at personal level
- Very good at time Management
- Very good persuasive and negotiation skills
- Is empathetic
- Is meticulous

**Qualifications & Experience**
- Diploma / Graduate in any field
- 1 to 3 years of work experience in Customer Servicing / Inside Sales
- Knowledge in Print Sales is an advantage

**Salary**: ₹34,000.00 - ₹35,000.00 per month

**Salary**: ₹35,000.00 - ₹37,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Servicing / Inside Sales SME: 3 years (preferred)

**Speak with the employer**
+91 9819383402



  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Assistant

    2 months ago


    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...


  • Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Customer Service

    1 day ago


    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Customer Service Assistant Work From Office Attention to detail - Thoroughly attending to details to ensure accuracy and quality in work. Teamwork - Ability to effectively collaborate with colleagues to achieve common goals. Adaptability - Being flexible and adjusting to new situations or challenges with ease. Roles and Responsibilities Engage in...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Customer Service : luxury Cars Job location: - Goregaon, Mumbai **Salary**: - 20,000-25,000 per month **Experience**: - Total experience: - 4 years of customer service experience in luxury automotive or high-end retail. - Minimum experience: - 2 years of customer service experience in a related field. Education: -...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Knitroot India Private Limited Full time

    **Responsibilities** **Customer Service Responsibilities list**: - Manage of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Knitroot India Private Limited Full time

    **Responsibilities** **Customer Service Responsibilities list**: - Manage of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using...

  • Customer Service

    2 months ago


    Mumbai, Maharashtra, India Rushabh Sealink PVt LTD Full time

    Co odinating with Sales and pricing for container booking. - Placing bookings with Shipping lines, following up with lines, validating and confirming all shipment bookings - Building customer relationships and providing excellent customer service - Excellent verbal and written communication skills - Fetching and issuing correct vessel schedule from shipping...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Rushabh Sealink And Logistic Pvt Ltd Full time

    Co odinating with Sales and pricing for container booking. - Placing bookings with Shipping lines, following up with lines, validating and confirming all shipment bookings - Building customer relationships and providing excellent customer service - Excellent verbal and written communication skills - Fetching and issuing correct vessel schedule from shipping...

  • Customer Service

    1 month ago


    Mumbai, Maharashtra, India Sun Chem (India) Full time

    Job Title: Customer Service Executive Location: Goregaon (Bangur Nagar), Mumbai, India Company: Sun Chem India Experience Range: 0-2 years **Job Description**: **Responsibilities**: Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries and provide accurate information about our products and...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Sun Chem (India) Full time

    Job Title: Customer Service Executive Location: Goregaon (Bangur Nagar), Mumbai, India Company: Sun Chem India Experience Range: 0-2 years **Job Description**: **Responsibilities**: Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries and provide accurate information about our products and...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India Solvay Full time

    Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the...

  • Customer Service

    5 months ago


    Mumbai, Maharashtra, India MV Outsourcing Pvt Ltd Full time

    . The Customer Service Representative must **handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience** **and follow up to resolve any issues their customers.** **ROLES AND RESPONSIBILITIES.** - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and...

  • Customer Service

    2 weeks ago


    Mumbai, Maharashtra, India Shaadi.Com Full time

    Excellent communication - Min 1 year of customer service experience - Escalation experience would be an added advantage - Rotational 2 week offs - Rotational shift - Age - 23 years to 37 years Pay: Up to ₹35,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...