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Customer Service
3 weeks ago
Job Title: Customer Service Executive
Location: Goregaon (Bangur Nagar), Mumbai, India
Company: Sun Chem India
Experience Range: 0-2 years
**Job Description**:
**Responsibilities**:
Handle inbound and outbound calls in a professional and courteous manner.
Respond to customer inquiries and provide accurate information about our products and services.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Update customer information in the database accurately.
Follow up on leads and inquiries to generate sales opportunities.
Collaborate with the sales team to achieve targets and goals.
Adhere to company policies and procedures at all times.
Perform other duties as assigned by the supervisor.
**Requirements**:
Bachelor's degree or equivalent.
0-2 years of experience in a similar role, preferably in the telecommunications or customer service industry.
Excellent communication skills in English and Hindi (additional languages will be an advantage).
Strong interpersonal skills and the ability to work effectively in a team.
Basic computer knowledge and familiarity with CRM software.
Ability to multitask and prioritize tasks in a fast-paced environment.
Willingness to learn and adapt to new technologies and processes.
Location preference: Goregaon (Bangur Nagar), Mumbai.
**Salary**: ₹10,671.06 - ₹32,750.66 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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