Customer Support Associate
3 weeks ago
**Job Title**: Customer Support Associate - International Voice Process
**Location**: Mumbai/Thane/Malad
**Job Summary**:
We are seeking a Customer Support Associate to handle international voice support for our clients. The role involves providing timely and effective assistance, resolving customer queries, and ensuring high levels of satisfaction.
**Key Responsibilities**:
- Respond to inbound and outbound calls to assist international customers.
- Address and resolve customer inquiries, complaints, and technical issues.
- Maintain accurate documentation of interactions in the CRM system.
- Collaborate with internal teams to provide swift resolutions.
**Requirements**:
- Excellent spoken English with a neutral accent.
- Prior experience in a call center or international voice process preferred.
- Strong problem-solving and active listening skills.
- Willingness to work in rotational shifts.
- Fresher can also be consider
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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