Customer Support Associate

3 weeks ago


Thane District Maharashtra, India Witbloom Training and placement Full time

**Job Title**: Customer Support Associate - International Voice Process
**Location**: Mumbai/Thane/Malad

**Job Summary**:
We are seeking a Customer Support Associate to handle international voice support for our clients. The role involves providing timely and effective assistance, resolving customer queries, and ensuring high levels of satisfaction.

**Key Responsibilities**:

- Respond to inbound and outbound calls to assist international customers.
- Address and resolve customer inquiries, complaints, and technical issues.
- Maintain accurate documentation of interactions in the CRM system.
- Collaborate with internal teams to provide swift resolutions.

**Requirements**:

- Excellent spoken English with a neutral accent.
- Prior experience in a call center or international voice process preferred.
- Strong problem-solving and active listening skills.
- Willingness to work in rotational shifts.
- Fresher can also be consider

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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