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Front Office Supervisor Hotel

5 months ago

Gurgaon, India Best Western Resort Full time

**Front Office Supervisor at Best Western Resort**

**Location**: Gurgaon

**Salary**: INR 420,000 to INR 480,000 Per year

**Experience**: 4 to 5 year

**Skills Required**: Customer Service, Customer Relations

**Location
- **Manesar, Gurgaon
**Budget-** 4.20 LPA- 4.80 LPA
**Experience
- **4-5 Years
**Relevant experience
- **4 Years is needed
**Interview process
- **F2F only
**Skills needed-** experience with front office, customer handling, client handling, check-ins and check-outs, transaction handling.
**Other Benefits
- **Lodging + meals

**Job Role-**
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
6. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
7. Cross Check all billing instructions are correctly updated.

**Salary**: ₹420,000.00 - ₹480,000.00 per year

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Hospitality: 4 years (preferred)
- Front desk,Customer Service, Customer Relations: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9877869915
Expected Start Date: 28/08/2023