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Customer Relationship Support

7 months ago

T Nagar Chennai Tamil Nadu, India White fire diamonds india private limited Full time

As a Customer Relations Support Specialist, you will play a crucial role in enhancing our online presence and ensuring that our customers have a seamless and positive experience when interacting with our brand on Instagram. You will be responsible for maintaining and growing our Instagram community, addressing customer inquiries, and maintaining a professional, engaging, and responsive online presence.

**Key Responsibilities**:

- Engage with customers on our Instagram account in a friendly, professional, and timely manner.
- Respond to comments, direct messages, and mentions to build strong customer relationships.
- Proven experience in managing and growing an Instagram account for a business or brand.
- Strong understanding of Instagram's features, algorithms, and best practices.
- Exceptional communication and customer service skills.
- Creativity and an eye for design to create engaging visual content.
- Ability to handle customer inquiries and issues with professionalism and empathy.
- Strong analytical skills to measure and report on the effectiveness of Instagram initiatives.
- Adept at crisis management and conflict resolution.
- Familiarity with social media scheduling and analytics tools is a plus.

**Fresher also welcome.**

**Job Type**:Full-time

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Schedule**:

- Day shift

**Ability to commute/relocate**:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's degree in Computer Science (preferred)

**Work Location**: In person

**Speak with the employer* **
+91 8939233757

**Job Types**: Full-time, Permanent

**Salary**: ₹9,033.17 - ₹20,705.88 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9150404193