Customer Support Representative
3 weeks ago
Job Summary:
**Responsibilities**:
- Responding promptly to customer inquiries via chat
- Answering any questions customers may have regarding our loan products and services
- Providing customers with timely and accurate information
- Resolving customer complaints and issues in a professional manner
- Identifying and escalating priority issues to the appropriate department
- Keeping accurate records of customer interactions, transactions, comments, and complaints
- Collaborating with the loan processing team to ensure that our customers' needs are met
- Participating in team meetings and sharing customer-related insights and feedback
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your current CTC?
- What is expected CTC?
**Education**:
- Bachelor's (preferred)
Work Location: In person
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