Customer Support Representative

1 month ago


Satellite Ahmedabad Gujarat, India Microvista Technologies Pvt Ltd. Full time

**Job Roles and Responsibility**:

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Handling inbound calls from client on Software product related to functional and technical query.
- Provide Online/Onsite support to customers
- Requirement Analysis
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

**Attributes Required**:

- Good with basic computer technicalities like functioning of software system
- Knowledge on database and Networks
- Commanding language skill

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Satellite, Ahmedabad, Gujarat (required)

Ability to Relocate:

- Satellite, Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9904602882

Application Deadline: 26/02/2024
Expected Start Date: 29/02/2024



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