Customer Support Representative
2 months ago
Key Responsibilities:
**Customer Assistance**:
- Listen attentively to customer concerns, understand their needs, and provide accurate information and assistance.
- Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Contribute to the development and maintenance of a knowledge base by documenting common customer issues and solutions.
- Engage in positive and empathetic interactions with customers to create a rapport and foster trust.
- Collaborate with team members to ensure consistent and cohesive customer support experiences.
**Qualifications and Requirements**:
- Graduate
- Gujarati & Hindi must be language proficiency.
- Basic computer knowledge with MS office
- Experience with 1 year in Customer Service preferable
- Real estate knowledge will be additional benefit.
**Working hours**:
- **Monday to Sunday (rotational week off)**
- **Shift 9 AM to 6 PM or 10 AM to 7PM**
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Gujarati (required)
**Speak with the employer**
+91 9428130839
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