Customer Success Associate

1 month ago


Pune, India Sekel Tech (India) Full time

**Roles and Responsibilities**:

- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.
- Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
- Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

**Qualification and Skill Requirement**:

- Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.
- 2-3 years in Customer Success, Consulting, Business Development, Sales or related fields.
- Proven experience building strong customer relationships and efficiently communicating internal and external voices.
- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Ability to travel as needed.
- Previous experience growing, scaling, training and supervising a CSM team.

**How to apply**:



  • Pune, India Future Zone Placement Services Full time

    **Associate / Sr. Associate - US Healthcare** Job Location - **Pune** **Role & Responsibilities**: - Customer Success Associate - Dealing with Doctor & Nurses of US via call - 6 Months healthcare Experience mandatory - Excellent communication skills - Graduate only **Key Skills** - Revenue Cycle Management - AR Calling - Denial Management - Claims...


  • Pune, India Sekel Technologies Pvt Ltd Full time

    **Customer success Associate-Sekel Technologies Pvt Ltd** **Roles and Responsibilities**: - **Build strong, long-term relationships with customers by staying in** **constant communication and efficiently resolving issues with alternate** **solutions tailored to individual needs** - **Serve as a product, company and industry ambassador, keen...


  • Pune, India Integral Ad Science Full time

    IAS is looking for a Customer Success Associate to join our team in Pune. We want to find people at the start of their careers, who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients globally. The primary focus of...


  • Pune, India 2coms Full time

    We have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique AI-based early...


  • Pune, India 2coms Full time

    We have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique AI-based early...


  • Pune, Maharashtra, India Machintel Full time

    Pune Night Hybrid 2-4 years experience A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs. **Skills** - Bachelor's degree in business management, marketing, or a related...


  • Pune, India Zocdoc Full time

    **Our Mission** Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor...


  • Pune, India BMC Software Full time

    **Basic Information**: Country India State Maharashtra City Pune Date Published 11-Jul-2023 Job ID 37639 Travel Amount up to 10% Secondary locations IND Bangalore - Prestige Summit **Description and Requirements**: LI-SD2 **"At BMC trust is not just a word - it's a way of life!"** We are an award-winning, equal opportunity, culturally...


  • Pune, Maharashtra, India timesjobs Full time

    Research Analyst (Customer Success)The Research Analyst who will be responsible for conducting data-driven research to improve customer experience, collaborating with teams to identify trends and opportunities, and monitoring industry dynamics.Experience 1 to 3 yrsJob Type Full timeLocation PuneDate Posted Jan 31, 2024ProMobi Technologies Pvt. Ltd.Your...


  • Pune, Maharashtra, India timesjobs Full time

    Research Analyst (Customer Success)The Research Analyst who will be responsible for conducting data-driven research to improve customer experience, collaborating with teams to identify trends and opportunities, and monitoring industry dynamics.Experience 1 to 3 yrsJob Type Full timeLocation PuneDate Posted Jan 31, 2024ProMobi Technologies Pvt. Ltd.Your...


  • Pune, India Yougtag Infotech Private Limited Full time

    Being the first point of contact for customers and handle all customer inquiries. - Building relationships with customers and ensuring they are satisfied with the company’s products and services. - Assisting customers with any issues or problems they have. - Answering customer questions and providing information about the company’s products and...


  • Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success ManagerJob Overview: This is bold and this is notAd Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...


  • Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success ManagerJob Overview: This is bold and this is notAd Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...


  • pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success Manager Job Overview: This is bold and this is not Ad Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager , you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...


  • Pune, India SportsKingdom India Private Limited Full time

    We are looking for a technically savvy customer success executive who possesses a strong drive for results. Duties for the customer success executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...


  • Pune, India timesjobs Full time

    Customer Success SpecialistExperience: 2 - 5 yearsJob Type: Full timeLocation: PuneDate Posted: Dec 12, 2023ProMobi Technologies Pvt. Ltd.ProMobi Technologies is one of the leading Enterprise SaaS products company headquartered in Pune, India. Our product portfolio includes - Unified Endpoint Management (UEM) solution, Push-to Talk & team communication...


  • Pune, India timesjobs Full time

    Customer Success SpecialistExperience: 2 - 5 yearsJob Type: Full timeLocation: PuneDate Posted: Dec 12, 2023ProMobi Technologies Pvt. Ltd.ProMobi Technologies is one of the leading Enterprise SaaS products company headquartered in Pune, India. Our product portfolio includes - Unified Endpoint Management (UEM) solution, Push-to Talk & team communication...


  • Pune, India Clodura.AI Full time

    **Customer Success Executive** Clodura.AI is the most comprehensive lead generation platform. Our platform helps sales professionals find decision-makers, gather actionable sales intelligence, automate outreach campaigns, and create a 10X sales pipeline. Our best-in-class technology with unrivalled data coverage, accuracy, and depth of contact helps SDRs...


  • pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...