Customer Success Coordinator

3 weeks ago

Pune, India BMC Software Full time

**Basic Information**:
Country

India

State

Maharashtra

City

Pune

Date Published

11-Jul-2023

Job ID

37639

Travel Amount

up to 10%

Secondary locations

IND Bangalore - Prestige Summit

**Description and Requirements**:
LI-SD2

**"At BMC trust is not just a word - it's a way of life"**

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

**Customer Success Coordinator**

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. Come join the heart of customer centricity at BMC

As a Customer Success Coordinator, you will be responsible for ensuring BMC customers realize the full value of their Success Subscription packages. You will work face to face with a variety and multitude of BMC customers to identify their business objectives and ensure they make use of the best package offerings to achieve those objectives. You will initiate the delivery of key services offered to these highly engaged customers, fostering ongoing alignment with our Professional Services, Education Services, Premier Support and Sales teams - as well as working closely as an integral part of the broader Customer Success organization. You will also serve as the key point of contact for selected customers, responsible for managing ongoing customer relationships and for identifying and remedying renewal risks when present.

**Responsibilities**:
As the Customer Success Coordinator, you will:

- Ensure that customers derive maximum value from their investments by helping manage their services offering packages effectively toward achievement of their business objectives
- Partner with customers to identify and validate objectives aligning to their business goals.
- Foster collaboration between customers and BMC teams outside of Customer Success
- Drive customer renewals and expansions through positive experiences and outcomes
- Advocate for customers internally, to consistently build better processes and offerings.
- Partner with Sales to manage inbound pipeline, set customer expectations, and ensure customer success with BMC
- Develop a comprehensive understanding of the customer’s business challenges and objectives to appropriately map purchased services and associated business benefits to address their needs
- Identify, communicate, and mitigate risks to the customer achieving their stated business goals
- Build and strengthen relationships with customer liaisons in your account portfolio by networking between customers, partners, and BMC
- Contribute thought leadership and best practice guidance, both internally and externally, around business transformation.
- Support the renewals process to minimize customer attrition and facilitate positive commercial customer interactions

**Required Skills**:

- BA/BS degree or minimum 5 years relevant work experience
- Has served the IT stakeholder audience at some point in your career and has experience with serving multiple lines of business capability
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Prior experience with small-medium project implementations.
- Prior experience with in-depth & wide-scale customer engagements with timelines ranging from weeks to multiple years.
- ITSM or IT experience and knowledge of competitive landscape is a plus
- Ability to prioritize, multi-task, and perform effectively under pressure

**Our commitment to you**
- BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU
- If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents fro

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