Customer Success Expert

2 weeks ago

Pune, India Huviair Technologies Private Limited Full time

**Work Location: Pune, India**

Mode of Work: Remote | Individual Contributor( 1 or 2 month training at

Bengaluru office)

**Responsibilities**
- Manage accounts of multiple clients. Provide end-to-end solutions from understanding their requirements to provide deliverables.
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with clients to better understand and achieve their needs
- Make visits to our clients to identify opportunities for growth within our platform
- Work on KPIs and KRAs for the assigned accounts
- Improvise operations’ efficiency through the infusion of processes and technology
- Analyze and report on product use metrics
- Provide feedback to the product team on utilization of existing features, prioritise of new feature implementation
- Design, coordinate and implement training programs for personnel within the operations team
- Assist the business development team in meetings and pitches to potential clients and upsell to existing client
- Perform miscellaneous job-related duties as assigned Essential Requirements:

- Have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company/PMC is a major plus)
- Have an acumen and tact of handling C-Suite discussions
- Experience in handling customer queries tactfully and

diplomatically to ensure that they stay subscribed to our product
- Smart thinker, innovator, decision-maker who can inspire customer loyalty
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations
- Ability to stay unbounded and do not restrict himself to the Job Description
- Willingness and ability to travel

**Qualifications**
- Bachelor's degree in engineering from tier 1/tier 2 college
- Competency in office software tools, Intermediate Excel skills

**Why choose Huviair**
- Work beside entrepreneurs and hustlers who have built, scaled and exited ventures in the past
- Be a part of the journey of a leading growth-stage startup
- Fast-paced, exciting work environment

**Salary**: ₹600,000.00 - ₹700,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- When can you join?

**Experience**:

- total work: 2 years (required)
- SaaS: 2 years (required)
- Health insurance

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Executive

    3 weeks ago

    Pune, India Clodura.AI Full time

    **Customer Success Executive** Clodura.AI is the most comprehensive lead generation platform. Our platform helps sales professionals find decision-makers, gather actionable sales intelligence, automate outreach campaigns, and create a 10X sales pipeline. Our best-in-class technology with unrivalled data coverage, accuracy, and depth of contact helps SDRs...

  • Customer Success Manager

    1 month ago

    Pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    1 month ago

    pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    2 weeks ago

    Pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Specialist

    2 days ago

    pune, India Forescout Technologies Inc Full time

    What We Do Managing cyber risk, together  - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...

  • Customer Success

    1 week ago

    Pune, Maharashtra, India 2coms Full time

    We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 1 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software Qualification: MBA/PGDM...

  • Customer Success Manager

    7 days ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success

    1 week ago

    Pune, Maharashtra, India 2coms Full time

    We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer SuccessMust Have: Should have min 1 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT softwareQualification: MBA/PGDM...

  • Customer Success Manager

    2 weeks ago

    pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager Digital

    4 weeks ago

    Pune, India timesjobs Full time

    ** Customer Success Manager (Digital)**Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence...

  • Customer Success Manager Digital

    1 month ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success Manager Digital

    1 week ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success Manager Digital

    3 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success

    1 week ago

    Pune, Maharashtra, India 2coms Full time

    We have urgentopening for Customer Success Consultant / Customer ServiceConsultant in reputed industry for Malad West Mumbai location.Designation:Customer Support / CustomerSuccessMustHave: Should have min 1 yearsexp. on Customer Success/ Customer Service and Must have goodknowledge on SAAS HRMS HRTech HRITsoftwareQualification:MBA/PGDM (preferably in HR) or...

  • Customer Success Executive

    3 weeks ago

    Balewadi, Pune, Maharashtra, India SRV Media Pvt. Ltd Full time

    Position Overview: We are seeking a highly motivated and experienced Customer Success Executive to join our team. In this role, you will support customers with the creation and optimization of chatflows and ensure they fully understand and utilize our customer engagement SAAS product to achieve their business goals. You will play a critical role in enhancing...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: Customer ServicesReq ID: 419389Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using...