Customer Success Manager Digital

4 weeks ago

Pune, India timesjobs Full time
** Customer Success Manager (Digital)**
Location: Pune, Maharashtra
Department: Customer Success Management
Employment Type: Full-time
Work Arrangement: Hybrid

Icertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI), ensures that contracts become more than just static documents, transforming them into strategic assets that drive organizational success. Trusted by leading global brands and disruptive innovators, Icertis manages over 10 million contracts valued at more than $1 trillion, across 93 countries and in 40 languages.

Responsibilities:

Monitor customer activity & alert when one-to-one customer engagement is needed

Perform data-driven analysis to identify target customers
Alert team members for customer engagement
Communicate engagement activities and analytics
Monitor and drive completion of engagement activities

Execute digital adoption campaigns

Identify campaign topics based on data insights
Collaborate with experts for campaign content
Deliver content through various channels
Collaborate with Marketing for campaign execution
Monitor customer engagement and report on campaign efficacy

On-demand content delivery

Identify and curate adoption content
Create and maintain customer-specific portals

Collaborate with Customer Success Operations

Track, measure, and analyze data for program impact
Fine-tune existing processes and pilot new programs
Utilize tools like Gainsight, Salesforce, Power BI, and Excel

Other responsibilities as assigned

Requirements:

Bachelors degree
5 - 8 years of experience in Customer Success, Marketing, or Operations
Experience with Salesforce, Customer Success Platforms, or BI tools
Strong analytical and problem-solving skills
Experience in leading user engagement and training sessions
Excellent verbal and written communication skills

Icertis, Inc. is an equal opportunity employer, providing a fair, open, respectful, teamwork-oriented, and execution-driven environment. We value diversity and inclusion in our workforce. If you require any accommodations during the application process, please contact us at careers@icertis.com.
Note: By submitting your application, you confirm that you have read and understood Icertiss Privacy Policy.

  • Customer Success Manager

    4 weeks ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: Customer ServicesReq ID: 419389Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: Customer ServicesReq ID: 419389Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using...

  • Customer Success Manager

    4 weeks ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: Customer ServicesReq ID: 419389Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using...

  • Customer Success Manager Digital

    1 month ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success Manager Digital

    1 week ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success Manager Digital

    4 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Manager (Digital)Location: Pune, MaharashtraDepartment: Customer Success ManagementEmployment Type: Full-timeWork Arrangement: HybridIcertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards. Our AI-powered platform, Icertis Contract Intelligence (ICI),...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Low Touch Customer Success Management Analyst

    4 weeks ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: StrategyReq ID: 419401Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our...

  • Low Touch Customer Success Management Analyst

    4 weeks ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: StrategyReq ID: 419401Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our...

  • Low Touch Customer Success Management Analyst

    1 week ago

    Pune, Maharashtra, India Siemens Digital Industries Software Full time

    Job Family: StrategyReq ID: 419401Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our...

  • Customer Success Manager

    1 day ago

    Pune, India PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager

    4 days ago

    pune, India PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective...

  • Customer Success Manager

    2 days ago

    Pune, India PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM)...

  • Low Touch Customer Success Management Analyst

    4 weeks ago

    Pune, India Siemens Digital Industries Software Full time

    Job Family: Strategy Req ID: 419401 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured...

  • Low Touch Customer Success Management Analyst

    4 weeks ago

    Pune, India Siemens Digital Industries Software Full time

    Job Family: Strategy Req ID: 419401 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM)...

  • Customer Success Manager

    4 weeks ago

    Pune, India Siemens Digital Industries Software Full time

    Job Family: Customer Services Req ID: 419389 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and...

  • Customer Success Manager

    4 weeks ago

    Pune, India Siemens Digital Industries Software Full time

    Job Family: Customer Services Req ID: 419389 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and...

  • Customer Success Manager

    1 month ago

    pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success Manager Job Overview: This is bold and this is not Ad Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager , you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...