Customer Success Manager

4 days ago

Pune, India PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About the job

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

As a Customer Success Manager (CSM) at PTC, you will play a critical role in ensuring our customers achieve their desired outcomes while using PTC’s solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTC’s products and services.

Key Responsibilities:

Customer Onboarding and Training : Guide new customers through onboarding, ensuring a smooth and successful implementation of PTC solutions. Conduct training sessions to educate customers on product features and best practices.

Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Act as the primary point of contact for customers, promptly addressing their needs and concerns.

Customer Advocacy : Serve as the voice of the customer within PTC, advocating for their needs and requirements to internal teams. Collaborate with sales, product, and support teams to ensure customer satisfaction.

Value Realization : Work with customers to define and track key performance indicators (KPIs) demonstrating the value of PTC solutions. Review customer progress regularly and provide insights and recommendations to maximize their return on investment.

Proactive Support : Monitor customer health and proactively identify potential issues or opportunities for improvement. Provide timely and effective solutions to enhance the customer experience.

Renewals and Upsells : Drive customer renewals and identify opportunities for upselling additional products or services. Work closely with the sales team to expand customer accounts.

Customer Feedback and Improvement : Gather and analyze customer feedback to identify trends and areas for improvement. Share insights with the product team to influence product development and enhancements.

Reporting and Documentation: Maintain accurate and up-to-date records of customer interactions, activities, and progress. Prepare regular reports on customer health, satisfaction, and success metrics.

Qualifications :

Bachelor’s degree in Business, Engineering, Computer Science, or a related field. 3+ years of experience in customer success, account management, or a related role, preferably in the technology or software industry. Strong understanding of PTC’s products and services, or the ability to quickly learn and understand complex technical solutions. Excellent communication and interpersonal skills, building and maintaining strong relationships with customers and internal teams. Proven track record of driving customer satisfaction, retention, and growth. Strong problem-solving skills and the ability to think strategically and analytically. Self-motivated, proactive, and able to work independently and as part of a team. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Proficiency in CRM software and other customer success tools.

Preferred Qualifications:

Experience working with industrial or manufacturing customers. Experience in solutions in PLM, ALM, CAD and/or Digital Transformation Professional certifications in customer success or related fields.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success Manager Job Overview: Ad Hoc Minds, a leading company based in Delhi, is searching for a dedicated and motivated Customer Success Manager to join their team. As a Customer Success Manager, your role will be to ensure the success and satisfaction of valued customers. This is a part-time position with one opening...

  • Customer Success Manager

    2 months ago

    pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success Manager Job Overview: This is bold and this is not Ad Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager , you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success Manager Job Overview: This is bold and this is not Ad Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager , you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...

  • Customer Success Manager

    2 months ago

    Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success ManagerJob Overview: This is bold and this is notAd Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...

  • Customer Success Manager

    4 weeks ago

    Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: Customer Success ManagerJob Overview: This is bold and this is notAd Hoc Minds, a leading company based in Delhi, is seeking a dedicated and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a part-time...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    2 weeks ago

    Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: CustomerSuccess ManagerJobOverview:This is boldand this isnotAdHoc Mindsa leading company based in Delhi isseeking a dedicated and motivated Customer Success Manager to joinour team.As a Customer SuccessManageryou will be responsible for ensuring thesuccess and satisfaction of our valued customers. This is aparttime position with one...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: CustomerSuccess ManagerJobOverview:This is boldand this isnotAdHoc Mindsa leading company based in Delhi isseeking a dedicated and motivated Customer Success Manager to joinour team.As a Customer SuccessManageryou will be responsible for ensuring thesuccess and satisfaction of our valued customers. This is aparttime position with one...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    1 month ago

    pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    1 month ago

    Pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    4 weeks ago

    Pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    4 weeks ago

    pune, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Druva Full time

    Druva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...

  • Customer Success Manager

    1 month ago

    Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: CustomerSuccess Manager JobOverview: This is bold and this isnot AdHoc Minds a leading company based in Delhi isseeking a dedicated and motivated Customer Success Manager to joinour team. As a Customer SuccessManager you will be responsible for ensuring thesuccess and satisfaction of our valued customers. This is aparttime position with one...

  • Customer Success Manager

    2 days ago

    Pune, India recruitcrmio_Recruitment Agency UAE Full time

    Job Description: CustomerSuccess Manager JobOverview: This is bold and this isnot AdHoc Minds a leading company based in Delhi isseeking a dedicated and motivated Customer Success Manager to joinour team. As a Customer SuccessManager you will be responsible for ensuring thesuccess and satisfaction of our valued customers. This is aparttime position with one...

  • Customer Success Manager

    2 weeks ago

    Pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    3 weeks ago

    pune, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...