Customer Success Manager

1 week ago


Pune, Maharashtra, India recruitcrmio_Recruitment Agency UAE Full time

Job Description:
CustomerSuccess Manager

JobOverview:
This is bold

and this isnot

AdHoc Minds

a leading company based in Delhi isseeking a dedicated and motivated Customer Success Manager to joinour team.

As a Customer SuccessManager

you will be responsible for ensuring thesuccess and satisfaction of our valued customers. This is aparttime position with one openingavailable.

JobResponsibilities:
Build and maintain strong relationships withcustomers becoming a trusted advisor to understand their needs andgoalsProactivelyengage with customers to drive product adoption ensure customersatisfaction and identify opportunities forgrowthProvideproduct demonstrations training sessions and onboarding support tocustomersCollaboratewith crossfunctional teams to resolve customer issues or concernsin a timely mannerMonitor customer accounts track usage metricsand provide datadriven insights andrecommendationsPrepare and deliver regular performancereports to customers highlighting key achievements andKPIsIdentify upselland crosssell opportunities working closely with the sales team todrive revenue growthStay uptodate with industry trends bestpractices and competitive landscape to better serve ourcustomersEssentialQualifications:

Bachelor's degree in BusinessAdministration Marketing or a related fieldProven experience in a customerfacing rolesuch as Customer Success Manager Account Manager or SalesRepresentativeExcellent communication and interpersonalskills with the ability to build rapport and establish trust withcustomersStrongproblemsolving and decisionmaking abilities to effectively addresscustomer challengesSelfmotivated and resultsoriented mindsetwith the ability to work independently and as part of ateamDesired Experience:


Prior experience in the SaaSindustry or working with software productsKnowledge of CRM systems and customer successtoolsFamiliaritywith data analysis and reportingExperience working with crossfunctional teamsincluding sales marketing and productdevelopmentUnderstanding of customer successmethodologies and best practicesIf you are passionate aboutdriving customer success enjoy building relationships and thrive ina fastpaced environment we would love to hear from you This is anexciting opportunity to join a dynamic team and contribute to thegrowth and success of Ad HocMinds.



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