Customer Success Manager Digital

3 weeks ago


Pune, Maharashtra, India timesjobs Full time

Customer Success Manager (Digital)

Location:
Pune, Maharashtra

Department:
Customer Success Management

Employment Type:
Full-time

Work Arrangement:
Hybrid

Icertis is a pioneer in contract lifecycle management (CLM) with cutting-edge technology and innovative solutions that redefine industry standards.

Our AI-powered platform, Icertis Contract Intelligence (ICI), ensures that contracts become more than just static documents, transforming them into strategic assets that drive organizational success.

Trusted by leading global brands and disruptive innovators, Icertis manages over 10 million contracts valued at more than $1 trillion, across 93 countries and in 40 languages.


Responsibilities:
Monitor customer activity & alert when one-to-one customer engagement is needed

Perform data-driven analysis to identify target customers
Alert team members for customer engagement
Communicate engagement activities and analytics
Monitor and drive completion of engagement activities

Execute digital adoption campaigns

Identify campaign topics based on data insights
Collaborate with experts for campaign content
Deliver content through various channels
Collaborate with Marketing for campaign execution
Monitor customer engagement and report on campaign efficacy

On-demand content delivery

Identify and curate adoption content
Create and maintain customer-specific portals

Collaborate with Customer Success Operations

Track, measure, and analyze data for program impact
Fine-tune existing processes and pilot new programs
Utilize tools like Gainsight, Salesforce, Power BI, and Excel

Other responsibilities as assigned

Requirements:
Bachelors degree

  • 8 years of experience in Customer Success, Marketing, or Operations
Experience with Salesforce, Customer Success Platforms, or BI tools
Strong analytical and problem-solving skills
Experience in leading user engagement and training sessions
Excellent verbal and written communication skills

Icertis, Inc. is an equal opportunity employer, providing a fair, open, respectful, teamwork-oriented, and execution-driven environment. We value diversity and inclusion in our workforce. If you require any accommodations during the application process, please contact us at

Note:
By submitting your application, you confirm that you have read and understood Icertiss Privacy Policy.

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