Customer Success Representative
2 months ago
Department- CSS- Job posted on- Jun 29, 2023- Employee Type- Permanent- Experience range (Years)- 2 years - 7 years**Responsibilities**
**Product Specialist**
- Knowledge of the domains served by Exxat. o Participate in UAT activities for product feedback
**Onboarding Specialist**
- As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.
- Ability to learn and adapt quickly to new products or updates to existing products.
- Document the onboarding steps for future reference
- Understand customer requirements, document it and coordinate with other on onboarding teams and support teams and track it till completion
- Provide regular updates to the customer success manager and Ops lead(s)
**Requirements**:
- Minimum 5 years of overall work experience in Customer service/support, sales, product training
- Ability to work with international clients (U.S)
- Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders
- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting
- Collaborate effectively with team members, technical teams and leadership.
- Ability to multi-task, prioritize, and manage time effectively
- A go-getter and a solution seeker
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