Customer Success Representative

7 days ago


Pune, Maharashtra, India Digitalzone Full time

? Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyse customer data to improve customer experience.
  • Ensure KPI expectations are being met
  • Advice strategic changes to help meet KPIs
  • Hold product demonstrations for customers.
  • Onboard new clients.
  • Acts as a Customer Advocate Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Highly organized and able to multitask.
  • Selfdriven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • Tools: MS Excel, Power Point, presentation skills and experience necessary

Job Summary:

  • Pune Location
  • Full Time Job type years Experience
  • 400, ,000 Per Annum Salary
  • 1 Openings
    Contact:
  • TOWER 4, LEVEL 2, WORLD TRADE CENTRE, OPP. EON FREE ZONE, DHOLEPATIL FARM ROAD, MIDC KNOWLEDGE PARK, KHARADI _
  • Pune, Maharashtra, _
- _

  • Phone: _
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