Customer Success Specialist

3 weeks ago

Pune, India timesjobs Full time
Customer Success Specialist

Experience: 2 - 5 years
Job Type: Full time
Location: Pune
Date Posted: Dec 12, 2023

ProMobi Technologies Pvt. Ltd.
ProMobi Technologies is one of the leading Enterprise SaaS products company headquartered in Pune, India. Our product portfolio includes - Unified Endpoint Management (UEM) solution, Push-to Talk & team communication platform, Consumer Finance and Hardware as a service (HaaS).
We're growing and so is our team We are looking for passionate, self-motivated & energetic individuals to join our dynamic team that's on the frontline to facilitate growth across our products.
About the role
Promobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.
What you will do:

Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.
Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue.
Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success.
Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution.
Usage Monitoring and Analysis: Track and analyze customers' product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly.
Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations.
Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments.
Retention: Develop strategies to increase customer retention rates.

What we want you to have:

Bachelors degree in Business, Marketing, or a related field (or equivalent experience).
2-5 years of experience in a customer-facing role, preferably in customer success, account management. Open to work in the target-driven role.
Enthusiastic to work in shifts (Day shift & US shift) in work from office mode.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
Strong problem-solving abilities and a proactive approach to customer issues.
Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools.
Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction.

Good to have:

Experience working with subscription-based software models.
Knowledge of agile methodologies and their application in customer success.
Overview of Mobile Device Management technology.
Understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems.
Strong interest in the mobility industry.

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