Customer Success Specialist

1 week ago

Pune, Maharashtra, India Practicology Full time

Job Description:

If you are passionate about data, ensuring partner success, taking initiative, and making a difference, this might be the perfect opportunity for you. Join Pattern, a rapidly growing company in the US, and play a key role in driving its success to new heights.

Pattern serves as a leading partner for global e-commerce expansion, located in Utah's Silicon Slopes technology hub, with a presence in various regions worldwide. With a valuation of $2 billion, Pattern has been recognized as one of North America's fastest-growing tech firms by Deloitte and one of America's best-led companies by Inc. Over 100 renowned brands, including Nestle, Panasonic, and Sorel, trust Pattern's e-commerce acceleration platform to expand their businesses globally. At Pattern, prioritizing employee satisfaction has been fundamental, resulting in recognition as one of America's Most Loved Workplaces.

Currently, we are seeking a Customer Support Professional to oversee daily administrative tasks, maintain organization, and provide prompt and friendly assistance to customer inquiries. This full-time position offers a hybrid work schedule.

Frequently Asked Questions

What does a day in the life of a Customer Support Specialist look like?

  • Executing day-to-day administrative and operational tasks
  • Collaborating with team members on various projects
  • Interacting with customers daily via Zendesk
  • Resolving customer queries efficiently and systematically
  • Preparing monthly reports on job-related activities

What are the key requirements for excelling in this role?

  • Proficiency in verbal and written English communication
  • Strong interpersonal skills, including active listening and empathy towards customers
  • Prior experience with seller central platforms like Amazon and Shopify is advantageous
  • Familiarity with ticketing systems such as Zendesk is highly desirable
  • Experience with AI tools related to enhancing customer experience is a plus
  • Proficiency in Google Sheets/Excel
  • Effective time management, keen attention to detail, and strong organizational abilities

What defines a high performer in this role?

  • Clear and effective communication
  • Confidence in voicing opinions and providing solutions
  • Proactive attitude towards helping the team and customers
  • Prompt completion of all assignments
  • Dedication to tasks and projects
  • Owning projects and seeing them through to completion
  • Ability to thrive in a small, high-performing team environment

What growth opportunities are available?

Working with brand partners, customers, and marketplaces offers rapid professional growth possibilities. Collaborating with fast-growing brand partners and marketplaces enhances e-commerce knowledge and fosters professional development through exposure to new technologies and methodologies.

What is the team structure like?

You will collaborate with other Customer Support Professionals and be overseen by a Senior Team Lead. The team prioritizes data-driven decision-making and result-oriented approaches, encouraging all members to contribute ideas and suggestions.

What characterizes the company culture?

We seek individuals who embody the following traits:

  • Game Changers - Enthusiastic individuals who innovate, reassess strategies, and make significant contributions to enhance processes and outcomes
  • Data Fanatics - Analytical thinkers who base decisions on data and track outcomes for actionable solutions
  • Partner Obsessed - Those dedicated to meeting partner expectations and providing personalized experiences
  • Team of Doers - Collaborators who uplift team members, actively contribute, and ensure mutual accountability

What is the recruitment process?

  • Initial screening by Pattern's talent acquisition team
  • Virtual interviews with department managers and team leads
  • Interview with the team in India
  • Professional references check
  • Final review by executives
  • Offer

How can you make a strong impression as an applicant?

  • Highlight professional achievements with quantifiable data
  • Show how you can add value and contribute effectively to the team
  • Emphasize a customer-centric approach specific to Pattern
  • Discuss any relevant data and analytics side projects

Pattern is committed to fostering a diverse and inclusive workplace, welcoming individuals from all backgrounds and celebrating individuality.

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