Risk & Payments Agent

4 weeks ago


Hyderabad, India Ivy CompTech Full time

**Role Purpose**:

- Responsible for the various aspects of Risk & Payments and customer communication handled on a day-to-day basis by the Risk & Payments team.**Key Responsibilities**
- Maintain agreed service levels
- Review client identity and financial documents
- Verify all new real money accounts created which fail the automated KYC checks.
- Work through methodically and accurately incoming documentation, matching details against customer profile data
- Investigate cases raised by the system to highlight possible game fraud
- Contribute towards capture of accounts involved in fraudulent activity
- Verify accounts where financial information misuse is suspected
- Verify accounts which hit velocity checks for transactions made on deposit options which allow chargeback
- Verify accounts which fail internal control checks and block them to mitigate abuse
- Analyse, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
- Investigate accounts where affiliate or sign-up bonus abuse is suspected
- Perform necessary customer checks upon sign-up and throughout use of service
- Review and handle cash out requests
- Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner
- Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR)
- Maintain effective communication flow with the rest of the Risk and CS teams;
- Work according to set priorities and current business needs.
- Verify game play to ensure fair play before any cashout is verified
- Other responsibilities as delegated by the Team Leader/Manager


  • Risk & Payments Agent

    2 weeks ago


    Hyderabad, Telangana, India Ivy CompTech Full time

    Role Purpose: Responsible for the various aspects of Risk & Payments and customer communication handled on a daytoday basis by the Risk & Payments team.Key Responsibilities Maintain agreed service levels Review client identity and financial documents Verify all new real money accounts created which fail the automated KYC checks. Work through methodically and...


  • hyderabad, India ADCI HYD 16 SEZ Full time

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...

  • Collections Agent

    2 months ago


    Hyderabad, Telangana, India Advansoft Full time

    **Collections Agent** - Collect payments on past due bills. - Create a list of people who have not made payments. - Organize list according to severity of delinquency. - Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. - Call customers using telephone. **Job Types**: Full-time,...


  • Hyderabad, Telangana, India HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive...


  • hyderabad, India HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses...


  • Hyderabad, India HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Insurance Agent

    2 months ago


    Hyderabad, India KVR International Foundation Full time

    Position Overview: We are seeking a highly motivated and customer-oriented Insurance Agent specializing in International Travel Insurance to join our team. As an International Travel Insurance Agent, you will be responsible for providing expert guidance and assistance to clients seeking comprehensive insurance coverage for their international travel needs....


  • Hyderabad, India Malu Technologies Pvt. Ltd. Full time

    Job Description: Customer Support Agent (Work from Home) - Tamil, Telugu, and Kannada Speaker Position: Customer Support Agent Location: Work from Home Languages Required: Tamil, Telugu, Kannada **Responsibilities**: - Provide accurate information and resolve customer issues effectively. - Assist customers with order placement, product inquiries,...


  • Hyderabad, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...


  • Hyderabad, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, Telangana, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, Telangana, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, India IFIN Global Group Full time

    In this role, you will:- Develop a variety of system quality assurance testing initiatives for projects on software systems- Complete systems testing and create systems quality assurance testing strategies- Execute complex test plans and scripts to facilitate testing activities- Document and verify resolution of software and specification defects- Develop...


  • Hyderabad, India WELLS FARGO BANK Full time

    **About this role**: Wells Fargo is seeking a Corporate Security Agent... **In this role, you will**: - Participate in a range of investigative, security consulting, and risk based security services to prevent or mitigate criminal acts involving company assets, teams, or customers - Identify opportunity for process improvements within scope of...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Corporate Security Agent...In this role, you will: Participate in a range of investigative, security consulting, and risk based security services to prevent or mitigate criminal acts involving company assets, teams, or customers Identify opportunity for process improvements within scope of responsibilities Review and...

  • Payment Coordinator

    3 days ago


    Hyderabad, India Gamut HR Solutions Full time

    Researches multiple and complex variables in determining why an inbound or outbound freight invoice does not match a planned freight movement, prior to authorizationConducts quarterly account receivable reconciliations with carriers to resolve outstanding invoice issuesUnderstands thoroughly the standards, concepts and principles of the discipline to solve...


  • Hyderabad, India DAZN Full time

    Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in theworld and we are on a journey to change the game for sports fans! We are committed to bringing sport to fans in an affordable, accessible, and flexible way. Our Customer Service team is key to DAZN’s success. Join DAZN as a...