Customer Payments Operations Processor

6 months ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Operations Processor...

**In this role, you will**:

- Perform moderately complex operations duties in support of either a service center or department environment
- Require considerable knowledge of company personnel policies and practices
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing system
- Utilize the company's internal operations to perform duties
- Coordinate projects
- Furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

**Required Qualifications**:

- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- University degree in Business or related discipline
- Strong analytical skills.
- Card operations payment support: COPS is responsible for servicing all aspects of the customer credit card payment including:

- Research and correct customer payments to include returned/rejected items, Post exception payments, payment transfers, payment reversal request, branch payment adjustments, lockbox rejects and payment adjustment requests, Account Maintenance
- Process credit card balance refunds and Secured Card
- collateral
- Provide check issuance support
- Conduct automatic payment set up charges, cancels, and miscellaneous cardholder adjustments

Work Schedule: Our hours of operation are 4:30 p.m. to 1:30 a.m. - 40 hours per week with a rotating late night schedule within the team.

**Job Expectations**:

- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received
- Strong verbal & written communication skills
- Attention to detail
- Excellent data entry skills
- Good Math, reconciliation and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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