Customer Support Associate

7 months ago


Gurgaon, India Global Employees Full time

Time: 9 PM to 6 AM
- Utilize IDW's systems to stay updated on products, services, and customer service policies.
- Escalate and document interactions when needed, forwarding information to Website Administrator.
- Monitor customer support inbox for recurring issues and escalate to Website Administrator as appropriate.
- Offer recommendations for new products/services and suggest improvements based on identifying relevant features and benefits.
- Engage in training opportunities provided by the organization or external entities.

**Experience**:

- Preferred: 2+ years of previous customer service experience.
- Possess a friendly and welcoming demeanor when interacting with clients and customer service team members.
- Familiarity with customer-relationship management (CRM) software programs, including Groove.
- Familiarity with Shopify platform or similar ecommerce platforms.
- Proficient command of written and verbal English.
- Strong organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to collaborate with customers and management to resolve issues.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 2 years (required)
- CRM: 1 year (required)
- Handling escalation: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 6393495707



  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a Customer Support Associate to join our team in Gurugram, Haryana, India. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients.


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Support Associate to join our team at Genpact in Gurugram, Haryana, India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.About the RoleThis position involves providing top-notch support to our clients,...


  • Gurgaon, India Recruit kart private limited Full time

    **Job title: Customer Support Associate** **Qualifications**: - Minimum 12th pass out - Have good communication skills **Salary**: - 1st month 16,000/month - 2nd month onwards 18,000/month **Time: Day shift ( Rotational shift )** **Job location: Gurgaon** **Working days: 6** **Company: Vcosmos** **Job Types**: Full-time, Fresher **Salary**: From...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking highly skilled Customer Support Associates to join our team at Genpact in Gurgaon. As a key member of our organization, you will be responsible for providing world-class customer experiences while handling inbound phone call inquiries.The ideal candidate should possess experience in servicing US-based customers, preferably in Banking, crypto...


  • Gurgaon, Haryana, India Genpact Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?We're seeking a skilled Customer Support Associate to join our team at Genpact, a global professional services and solutions firm.About the Role:Provide top-notch customer service via phone, email, or chatRespond to supplier...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Support Associate to join our team in Gurgaon. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Domain Experience: BFSIChannel Experience: Voice (International...

  • Customer Support

    7 months ago


    Gurgaon, India Wellversed Full time

    Wellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...


  • Gurgaon Sector 17, Gurugram, Haryana, India Exorbitant Recruit Group Full time

    Company name: - Reach Mobile Profile: - Customer Support Associate Qualification: - Graduate Experience: - 06 months in tech support/ Customer Support Salary: - 26k to 29k CTC Working Days: - 5 days Shift: - Rotational Location: - Gurgaon Skill Set: - Excellent Comms in english **Both way cab facility** Pay: ₹26,000.00 - ₹29,000.00 per...


  • Gurgaon District, Haryana, India career point Consltancy Full time

    We are looking for a friendly Customer Support Associate to join our team. You will help customers with their questions and problems, ensuring a positive experience. Key Responsibilities: - **Resolve Issues**: Identify problems and provide solutions. - **Know Our Products**: Understand our products and services to offer helpful advice. - **Record...


  • Gurgaon Sector 17, Gurugram, Haryana, India Exorbitant Recruit Group Full time

    Company name: - Reach Mobile Profile: - Customer Support Associate Qualification: - Graduate Experience: - 06 months in tech support/ Customer Support Salary: - 26k to 29k CTC Working Days: - 5 days Shift: - Rotational Location: - Gurgaon Skill Set: - Excellent Comms in english **Both way cab facility** Pay: ₹26,000.00 - ₹29,000.00 per...


  • Gurgaon, India PartsAvatar.ca Full time

    **Job Title**: Technical Support Associate **Job Type**: Full - Time **Job Location**: Sector-44, Gurugram, Haryana-122003 **Shift Timings**: Canada Shift Timings (Evening & Night Shift) **Job Requirements**: - Graduate (Any) - BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (preferred) - Relevant Experience in mechanical or automobile...


  • Gurgaon, India OneKEE Full time

    **JOB SUMMARY / OVERVIEW**: A Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers. **KEY RESPONSIBILITIES AND ACCOUNTABILITIES**: - Excellent customer service skills,...


  • Gurgaon, India Xperteez Technology Pvt. Ltd Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) Total Number of Openings: 40 What you will be doing? Skills Required: - Excellent Communication skills required in English - Customer handling skills Qualification: - Graduate must. - Minimum 6 months experience required. - Should be comfortable...

  • Sales Associate

    7 months ago


    Gurgaon, India Elite Business Solution Full time

    hiring for customer support & sales associate 1-Work from office gurgaon 2-Immediate joiner 3- Graduate/ undergraduate are eligible 4- experienced and fresher both eligible 5- 6 days working, shift timing 10am-7pm 6- salary upto 4 LPA **Job responsibility-** 1. Assisting customers in the sale of a range of financial products on the phone. 2. Reaching...

  • Sales Associate

    1 day ago


    Gurgaon, India Elite Business Solution Full time

    hiring for customer support & sales associate 1-Work from office gurgaon 2-Immediate joiner 3- Graduate/ undergraduate are eligible 4- experienced and fresher both eligible 5- 6 days working, shift timing 10am-7pm 6- salary upto 4 LPA **Job responsibility-** 1. Assisting customers in the sale of a range of financial products on the phone. 2. Reaching...


  • Gurgaon, Haryana, India Genpact Full time

    Job Title: Voice Support Associate/Sr. AssociateWe are seeking a skilled and customer-focused individual to join our team as a Voice Support Associate/Sr. Associate in Gurgaon.About the RoleIn this role, you will be responsible for providing world-class service to our clients through inbound phone calls, handling their inquiries about disputed transactions...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services firm offering innovative solutions to transform businesses.We are seeking an experienced Voice/Chat Support Associate to join our team in Gurgaon, India.This role involves providing world-class customer support experience while handling inbound phone calls from members regarding disputed transactions.The ideal...


  • Gurgaon, Haryana, India Genpact Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Associate - Process Specialist to join our team at Genpact. This is a unique opportunity to develop your skills in customer service, process management, and problem-solving.Key Responsibilities:Provide exceptional customer service to internal and external customers through various communication...


  • Gurgaon Sector 17, Gurugram, Haryana, India Cenus Consulting Full time

    **Job Location - Gurugram (Haryana)** **Job Profile**: - Customer Support Associate **Salary-** 29K CTC (24,600 in hand) and 30 K CTC ( 25,600 inhand) **Industry-**BPO **International Process Benefits**: - Both side cab facility (South Delhi, West Delhi, Gurgaon) - One-time meal. **Requirements**: - Basic knowledge of Computer - Comfortable in...

  • Process Associate

    3 weeks ago


    Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global leader in professional services and solutions, dedicated to delivering outcomes that shape the future.We invite applications for the role of Process Associate - Customer Care.This position involves developing trusted relationships with internal and external customers, providing quality service, and supporting the daily needs...