Customer Success Executive

3 weeks ago


HSR Layout Bengaluru Karnataka, India DrinkPrime Full time

**Job description**

**What will you be doing**

1.Provide help and advice to customers using DrinkPrime's protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
6. Finding ways to measure customer satisfaction and improve services.

**What we need in you..**

1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.

3. Good to have chat experience (Optional)

4. Excellent English communication skills

5. Strong sense of customer empathy

6. Creativity and a good sense of humour will be an added advantage

**Salary**: ₹250,000.00 - ₹350,000.00 per year

Work Location: In person



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