Customer Success Executive
4 weeks ago
**Job description**
**What will you be doing**
1.Provide help and advice to customers using DrinkPrime's protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
6. Finding ways to measure customer satisfaction and improve services.
**What we need in you..**
1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
3. Good to have chat experience (Optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humour will be an added advantage
Pay: ₹250,000.00 - ₹350,000.00 per year
Ability to commute/relocate:
- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
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