Enterprise Technology and Information Helpdesk

1 week ago

Mumbai Maharashtra, India EisnerAmper LLP Full time

Job Description

ETI Helpdesk Technician

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking an ETI Helpdesk Technician for our Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:

- You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.
- You will have the flexibility to manage your days in support of our commitment to work/life balance.
- You will join a culture that has received multiple top “Places to Work” awards.
- We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.
- We understand that embracing our differences is what unites us as a team and strengthens our foundation.
- Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.
- Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, &Inclusion (DE&I) efforts.

What Work You Will be Responsible For:

- Requires on-call availability in rotating 24x7x365 schedule.
- Be logged into the Help Desk hunt group and answer inbound support calls.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to theappropriate internal teams.
- Monitor incident queue and process incidents in a timely manner adhering to definedticket SLA’s.
- Update incident ticket status, resolution, and close details.
- Escalate unresolved and priority high incidents to Sr. Technicians.
- Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions.
- Read, understand, and follow technical procedures and processes.

Basic Qualifications:

- Associate or bachelor’s degree in computer science in related field.
- 0 to 4 years of experience as a Computer Technician or IT environment (discipline).

Preferred/Desired Qualifications:

- Master’s degree in IT or equivalent field.
- Excellent in communication.
- Strong understanding of Microsoft operating systems and office products
- Strong customer service, good communication skills and active listener.
- Experience in using Ivanti or a similar ticketing system.
- Work scheduled shifts, and could work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads.
- Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies.
- PC imaging, and support audio/video conferencing equipment.
- Ability to prioritize workload and manage time effectively.
- May require flexibility to travel to other local offices when deemed necessary.

About our Technology Team:
Technology is enhancing the ways we operate at every level of the firm, and the EisnerAmper Technology team is the driving force for that. Unlike your average IT team, you won’t find us simply administering technology, but serving as strategic advocates to deliver solutions that bring measurable, positive change for all our clients. Because we pivot fast and always embrace new perspectives, we’re creating a culture of technology across every department based on value and a true understanding of the business. By serving as partners to leaders throughout the organization, rather than as a resource, our Technology employees are accountable to each other and themselves to create a tangible impact based on results.

The way we see it, there is always something new we can start, stop doing, or reimagine. With this mentality, we don't let perfection get in the way of innovation. If you have a theory, you’ll have the autonomy to innovate, iterate, and collaborate to see it through. Because to us, there are no bad ideas—only avenues for us to grow as a team and individuals.

About EisnerAmper:
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 400 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

About EisnerAmper India:
EA

  • IT Helpdesk Technician

    7 days ago

    Mumbai, Maharashtra, India Mackay Communications Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...

  • Helpdesk Support

    5 days ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • IT Helpdesk Technician

    3 weeks ago

    Andheri East, Mumbai, Maharashtra, India Mackay Marine Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...

  • IT Helpdesk Technician

    7 days ago

    Andheri East, Mumbai, Maharashtra, India Mackay Marine Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...

  • Helpdesk Executive

    4 weeks ago

    Mumbai, India COSMOS INTEGRATED SOLUTIONS PVT. LTD Full time

    Follow up with concerned departments for pending service requests. - Maintain register and note down all the request(walking/Telephonic/mail) - Update the service requests in My Runwal connect App and if any service request is not resolved within the timelines, then the same to be escalated and discussed with the concerned Manager. - Circulate...

  • IT Helpdesk Executive

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

    **IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...

  • Supervisor - Helpdesk Operations

    2 months ago

    Powai, Mumbai, Maharashtra, India Larsen & Toubro Limited Full time

    Education - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...

  • Application Support Helpdesk

    2 months ago

    Mumbai, Maharashtra, India Rigved Technologies Full time

    **Job Profile: Application Support Helpdesk** **Required Experienced: 4+ Years or Above** **Location: Navi Mumbai** **Job Description**: **Responsibilities**: - Escalate complex technical issues to the appropriate teams for further investigation and resolution. - Document all customer interactions, including the nature of the issue and the steps taken to...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time

    Urgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...

  • IT Helpdesk Technician

    6 days ago

    Mumbai, Maharashtra, India Mackay Communications Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...

  • Helpdesk Coordinator

    5 days ago

    Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    Greeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...

  • IT Helpdesk Executive

    2 months ago

    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt. Ltd. Full time

    IT Helpdesk... - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

  • Helpdesk Support

    6 days ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    About Us"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...

  • Helpdesk Coordinator

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    Greeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...

  • Helpdesk Coordinator

    2 weeks ago

    Turbhe, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    Greeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...

  • IT Helpdesk Associate

    2 weeks ago

    Navi Mumbai, India ESYTES INNOVATIONS AND ADVERTISING PRIVATE LIMITED Full time

    **Ticket Management**:Create, update, and manage support tickets using the designated ticketing system. Maintain accurate and detailed records of user interactions, issues, and resolutions. **Remote Support**: Provide remote assistance to users, guiding them through problem-solving steps, performing remote diagnostics, and offering solutions. **Hardware...

  • Team Member Customer Helpdesk

    4 weeks ago

    Navi Mumbai, Maharashtra, India Yotta Infrastructure Full time

    We are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...

  • Microsoft Technologies Sme for Enterprise Accounts

    6 days ago

    Mumbai, Maharashtra, India Hewlett Packard Enterprise Full time

    Microsoft Technologies SME for Enterprise AccountsThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office._ Job Family Definition:_Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate,...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: Helpdesk Executive. Job location:...

  • IT Helpdesk Executive

    2 weeks ago

    Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

    Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...