Helpdesk Executive

2 weeks ago


Mumbai Maharashtra, India NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: Helpdesk Executive.

Job location: Mumbai.

**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints timely- Knowing our products inside and out so that you can answer questions.- Taking prompt action on customer query & the incidents as per standard process- Keeping records of customer interactions, transactions, comments and complaints as per standard process- Communicating and coordinating with colleagues as necessary.- Ensure to follow all compliances related to work flow.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.

**Requirements**:
- Any Graduate / Post Graduate or any certification related to technical field- Good communication skills - English and Hindi is MUST (Tamil will be added advantage)- 2 - 3 Experience in working Back Office Customer Service Environment will add more value.- Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)-
- Good organizational skills and able to work well independently and within the team

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


  • IT Helpdesk Executive

    3 weeks ago


    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

    **IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...

  • Helpdesk Executive

    3 weeks ago


    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...

  • Helpdesk Executive

    1 week ago


    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...


  • Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    2 weeks ago


    Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time

    Urgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...

  • Helpdesk Executive

    2 weeks ago


    Mumbai, India Logicon Facility Management Pvt Ltd Full time

    Greeting From Logicon..!! We are Looking for Helpdesk Executive-Facility Management for our Respective Residential Site Client in Kanjurmarg-West,Mumbai. **Eligibility Criteria**: Graduate or Undergraduate Able to Work on Advance Excel like V look up Should be well Versed in Excel Reports & Team Co-Ordination **Job Type**: Regular /...

  • Helpdesk Executive

    1 week ago


    Mumbai, Maharashtra, India SILA Group Full time

    Work With Us Come be a part of our journey as we work towards creating a culture of growth for all. Join our dynamic and rapidly expanding team at SILA, where we value the contributions of all our stakeholders - employees, clients, and capital providers. We are committed to fostering an environment that enables our employees to reach their full potential,...


  • Mumbai, India Sodexo India On-site Services Full time

    Required Male Employee for Admin Helpdesk Executive They Should know mail communication and Admin Related work. **EXPERIENCE**: - 1 - 2 years **LOCATION**: - Kensington, Wing A & B, Hiranandani Builders Special Economic Zone, Powai, Mumbai 400076 MUMBAI MAHARASHTRA 121001 **CONTACT**: - Vinayak Babu Salvadi

  • Helpdesk Executive

    1 week ago


    Mumbai, Maharashtra, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.SectionIII:Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop's & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • Helpdesk Executive

    2 weeks ago


    Mumbai, India Crest Full time

    Overall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop’s & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...

  • Helpdesk Executive

    2 months ago


    Mumbai, India SRSG Broadcast India Pvt. Ltd. Full time

    **Job Description - IT Helpdesk Executive** - 2. Provide remote support IOS devices - 3. Resolve customer queries within SLA & achieve customer delight. - 4.Maintain and update the inventory as and when required. - 5.Co-ordinating with logistics partners for delivery and replacements. - 6.Maintain and update calls in service desk software - 7.Maintain and...

  • IT Helpdesk Executive

    2 weeks ago


    Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

    Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...

  • Helpdesk Executive

    3 weeks ago


    Mumbai, India TVS ELECTRONICS LIMITED Full time

    Require Service Helpdesk co-ordinator for IT industry-Printers. Will be handling West Region for service calls. Immediate joining preferred **Salary**: ₹8,608.40 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Paid sick time - Provident Fund Schedule: - Morning shift **Speak with the employer** +91 9870267883

  • IT Helpdesk Manager

    1 week ago


    Mumbai, Maharashtra, India Datamatics Full time

    Job Title: IT Helpdesk ManagerCompany Overview:Join our team where you will have the opportunity to lead and mentor a dynamic helpdesk team in providing exceptional IT support to employees.Essential Functions:Provide leadership and direction for the helpdesk team.Support employee onboarding and offboarding activities including equipment setup, software...

  • Helpdesk Executive

    3 weeks ago


    Andheri, Mumbai, Maharashtra, India WGRC Full time

    **About the Role**: **Key Responsibilities**: - Troubleshoot and resolve issues related to property maintenance, amenities, and services. - Escalate complex issues to the appropriate departments or managers. - Maintain accurate records of all interactions and actions taken. - Assist with the coordination of maintenance and repair services. - Provide general...

  • IT Helpdesk Executive

    2 months ago


    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt. Ltd. Full time

    IT Helpdesk... - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

  • Helpdesk Executive

    1 week ago


    Pune, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Account Management - Work Dynamics (Country, Region) The role is responsible for Manning and handling the FM Helpdesk for 24*7 **Daily report**: Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with...

  • Helpdesk Executive

    2 months ago


    Mumbai, India Aviyana HR Solutions Full time

    Following up with students for acquiring & collating their documents for enrolment & Visa processing | Filling up various forms | Managing document library. PERSON PROFILE: Ideally from a study abroad consultancy firm but not a must | Could be from export & import documentation department | A resident of Mumbai staying within 1.5 hours convenient travelling...

  • Helpdesk Executive

    2 weeks ago


    Powai, Mumbai, Maharashtra, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    1 month ago


    Mumbai, India Crest Full time

    Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...