Customer Service Assistant

9 hours ago


Ahmedabad Gujarat, India Amrapali Industries Ltd. Full time

Job Title: Customer Follow-Up Executive (Female)

**Location**: Ahmedabad
**Company**: DigiGold

**Key Responsibilities**:

- Conduct follow-up calls to current customers to ensure satisfaction and address any concerns.
- Provide updates on ongoing services or products and clarify customer queries.
- Maintain accurate records of customer interactions and follow-ups in the CRM system.
- Identify potential upsell opportunities and communicate them to the sales team.
- Collaborate with internal teams to resolve customer issues promptly.
- Deliver a professional and friendly customer experience during all interactions.

**Qualifications and Skills**:

- Proven experience in customer service or a similar role is preferred but not mandatory.
- Excellent verbal communication skills and a polite, friendly demeanor.
- Ability to handle customer concerns with patience and professionalism.
- Proficiency in using basic computer tools, including MS Office and CRM systems.
- Strong organizational skills and attention to detail.
- Fluency in English, Hindi, and/or Gujarati is an advantage.

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

Work Location: In person



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