Customer Service Assistant

6 days ago


Ahmedabad Gujarat, India Eclat Globlabiz LLP Full time

As a Junior Customer Service Caller, you will be responsible for providing exemplary customer service to clients over the phone. You will assist customers with inquiries, resolve issues, and ensure their satisfaction with our products or services. This role requires strong communication skills, attention to detail, and a customer-centric mindset.

**Responsibilities**:

- **Handle Inbound Calls**: Respond to incoming calls from customers promptly and professionally.
- **Address Customer Inquiries**: Listen attentively to customer concerns, inquiries, and complaints; provide accurate information and appropriate solutions.
- **Problem Resolution**: Troubleshoot customer issues effectively, ensuring timely resolution and customer satisfaction.
- **Product Knowledge**: Acquire in-depth knowledge of company products or services to effectively address customer queries.
- **Maintain Records**: Document customer interactions and transactions accurately in the system, ensuring thoroughness and clarity.
- **Follow-Up**: Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
- **Adhere to Policies**: Follow company guidelines, procedures, and protocols in all customer interactions.
- **Collaboration**: Work closely with other departments, such as sales or technical support, to resolve complex customer issues.
- **Continuous Improvement**: Provide feedback on customer inquiries and concerns to help improve products, services, and processes.

**Job Types**: Full-time, Permanent

Pay: ₹9,673.75 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9999999999



  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    logistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...


  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts The **duties and responsibilities** of a CSR include managing incoming calls and **customer service** inquiries,...


  • Ahmedabad, Gujarat, India Future globe Universal services Full time

    All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and...


  • Ahmedabad, Gujarat, India Compufy Technolab Service Pvt.Ltd. Full time

    Key Responsibilities: - Assist the Customer Success team with onboarding new customers and ensuring a smooth transition. - Provide ongoing support to assigned customers, answering questions, and troubleshooting any issues they may encounter. - Proactively identify customer needs and opportunities for upselling or cross-selling our products/services. -...


  • Ahmedabad, Gujarat, India Compufy Technolab Service Pvt.Ltd. Full time

    **Job description**: - Assist the Customer Success team with onboarding new customers and ensuring a smooth transition. - Provide ongoing support to assigned customers, answering questions, and troubleshooting any issues they may encounter. - Proactively identify customer needs and opportunities for upselling or cross-selling our products/services. -...


  • Ahmedabad, Gujarat, India Unlimited Unnati Pvt. Limited Full time

    Cl - Addressing clients' uncertainties, grievances, and suggestions on time, and use a solutions-based approach. - Utilizing process driven approach to forward prospects from the agreement stage to our sales team for closing. - Recording all successful and unsuccessful attempts to close sales, along with important details of each conversation( sales phone...


  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Logistic industry night shift : 5:30 to 2:30 girls prefer internation Voice process **Salary**: ₹15,000.00 - ₹30,000.00 per month Schedule: - Evening shift - Night shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Motera, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work...


  • Ahmedabad, Gujarat, India Healthy2BFit Full time

    **Company Description** **Role Description** The Customer Service Representative is responsible for providing excellent customer service and ensuring customer satisfaction. They serve as the primary point of contact for customers, addressing inquiries, resolving issues, and assisting in product/service selection. The role requires exceptional communication...


  • Ahmedabad, Gujarat, India Healthy2BFit Full time

    **Company Description** **Role Description** The Customer Service Representative is responsible for providing excellent customer service and ensuring customer satisfaction. They serve as the primary point of contact for customers, addressing inquiries, resolving issues, and assisting in product/service selection. The role requires exceptional communication...


  • Ahmedabad, Gujarat, India AIRFIELD EXPRESS Pvt Ltd Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Salary**:...


  • Ahmedabad, Gujarat, India Destek business pvt ltd Full time

    **We have an urgent opening for Customer Service **Representative** **Post**: Customer Service Representative **Location**: Ahmedabad **Salary**: Up to 30k per month **Experience**: - 1 to 10 Years **Notice Period**: Immediate Joiner First Preferred **Shift**: Night Shift **Note**: Must be have English Communication **Job Types**: Full-time,...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...


  • Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    **Resolving Issues**: Assisting customers in resolving issues or complaints they may have with products or services, ensuring a satisfactory resolution. - **Providing Information**: Offering product or service information to customers, including features, pricing, availability, and promotions. - **Processing Orders**: Handling order processing, including...


  • Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    Answer incoming and outgoing customer calls promptly and professionally. - Listen and resolve actively to customer inquiries, concerns, and feedback. - Assist customers in resolving issues and proactively providing the solutions. - Collaborate with other team members and departments to resolve complex customer issues. - Document customer interactions...


  • Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    Answer incoming and outgoing customer calls promptly and professionally. - Listen and resolve actively to customer inquiries, concerns, and feedback. - Assist customers in resolving issues and proactively providing the solutions. - Collaborate with other team members and departments to resolve complex customer issues. - Document customer interactions...


  • Ahmedabad, Gujarat, India Gcube Info Full time

    **Position Overview**: **Responsibilities**: - Handle and resolve customer complaints in a professional and empathetic manner. - Provide accurate information regarding products, services, and policies to customers. - Assist customers with order placement, tracking, and product inquiries. - Process orders, returns, and exchanges accurately and efficiently. -...


  • Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    Answer incoming and outgoing customer calls promptly and professionally. - Listen and resolve actively to customer inquiries, concerns, and feedback. - Assist customers in resolving issues and proactively providing the solutions. - Collaborate with other team members and departments to resolve complex customer issues. - Document customer interactions...