Customer Service Executive
6 months ago
**Resolving Issues**: Assisting customers in resolving issues or complaints they may have with products or services, ensuring a satisfactory resolution.
- **Providing Information**: Offering product or service information to customers, including features, pricing, availability, and promotions.
- **Processing Orders**: Handling order processing, including taking orders, processing payments, and coordinating shipping or delivery.
- **Technical Support**: Providing basic technical support to customers who may be experiencing issues with products or services.
- **Escalating Complex Issues**: Escalating unresolved or complex issues to higher levels of support or management for resolution.
- **Maintaining Records**: Documenting customer interactions, transactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) system.
- **Customer Feedback**: Gathering and documenting customer feedback to help improve products, services, and overall customer experience.
- **Training and Development**: Participating in ongoing training and development programs to stay updated on product knowledge, company policies, and customer service best practices.
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
**Education**:
- Bachelor's (preferred)
Work Location: In person
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