Customer Service Executive

2 weeks ago


Ahmedabad Gujarat, India SunsolarEnergy Full time

**JOB DESCRIPTION**:

- Serve as the primary point of contact for customers with inquiries related to their solar systems.
- Manage service requests, follow up on customer concerns, and ensure timely resolution of service issues.
- Provide post-installation support, including troubleshooting, system diagnostics, and warranty management.
- Coordinate and schedule site visits, system inspections, and maintenance services.
- Assist customers with understanding their system’s performance and provide guidance on optimal usage and energy savings.
- Provide technical assistance and troubleshooting for solar PV systems, inverters, batteries, and related components.
- Conduct routine inspections, maintenance, and testing of installed systems to ensure they are performing at optimal levels.
- Document service visits, repairs, and maintenance work in company records and generate detailed reports.
- Assist with system upgrades, expansions, or replacements as necessary.

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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