Junior Process Agent

5 months ago

Chennai, India Kone Full time

Processes a transaction request within the agreed Service Level Target for quality, response
- and throughput time, efficiency, etc., while respecting the KONE Way process definition and

unit-specific instructions
- Validates if all required information or documentation is provided prior to executing the

transaction, and seeks any required additional information, documentation or approval from the

unit
- Minimizes work for the unit when routing requests throughout the process by:
o Send sub-requests for other process teams efficiently within SSC and tracks their

completion to continue the process

o Validating all possible documentation before asking clarification from the unit

o Identifies the right contact in the front line for additional review or approval steps, where

possible directly with the business person involved (unless otherwise stated in the unit

instructions).

o Clearly communicating which steps are requested from the unit
- Maintain reminders and notifications to the unit as specified in the unit reference document

(URD).
- Notifies the SSC team lead and/or Front Officer in case of process compliance or control issues

or incomplete documentation.
- Executes quality checks at various stages of the process and keeps the quality statistics up to

date
- Respects controls, process compliance and segregation of duties at every step of the

transaction processing
- Reports time and other process performance data on a daily basis as required
- Maintains unit instructions as requested by the Front Officer and Process Owners.
- Daily reconciliation and corrective actions, if needed.
- Support process improvements and harmonization activities
- Participation in team meetings, process analysis and improvement actions.
- Other adequate tasks as allocated by Process Manager / Team Leader
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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