Customer Care Executive

1 day ago

Patliputra Colony Patna Bihar, India RailMitra Full time

**Job Summary**:
**Responsibilities**:

- Listen attentively to customer concerns, identify the root cause of the issue, and provide solutions or escalate complex problems.
- Maintain a professional and a polite attitude or behavior in all customer interactions.
- Help with product information, find a solution to service related issues, and help customers in navigating our systems.
- Document all customer interactions and details accurately in our CRM system.
- Collaborate with other teams to resolve customer issues and address service related concerns.
- Follow up with customers to ensure their inquiries or issues are resolved to their satisfaction.
- Take a chance to improve the customer experience and give response to management.
- Stay updated about product knowledge, company policies, and up to date about industry trends.

**Requirements**:

- High school diploma or equivalent; a degree in a relevant field is desirable.
- Previous experience in customer service or call center roles is important.
- Excellent verbal and written communication skills.
- Strong problem solving skills and the ability to think quickly.
- Empathetic and patient attitude, particularly in challenging customer interactions.
- Proficient computer skills, including experience with CRM systems.
- Ability to work in a fast paced environment and manage multiple customer inquiries.
- Flexibility to work in shifts, as well as evenings, weekends, and holidays.

If you are passionate about delivering exceptional customer service, have excellent communication skills, and thrive in a customer focused environment, we do love to have you join us as a Customer Care Executive.

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹6,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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