Customer Care Executive
7 months ago
**Job Title: Customer Care Executive**
**Company**:Life Line Safety & Security**
**Location**:Kadamkuan, Patna, Bihar**
**Salary: Rs. 12,000 per month + Incentives**
**About Company**:Life Line Safety & Security Company is a leading provider of comprehensive safety and security solutions. With a commitment to excellence and innovation, we specialize in delivering a wide range of services including fire extinguisher and firefighting system supply/AMC, fire alarm systems, CCTV, biometric and access control systems, PA systems, video door phones, personal protective equipment, and road safety and industrial safety supplies.
**About Position**: Life Line Safety & Security Company is currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. This role is crucial in ensuring our clients receive exceptional service and support for their safety and security needs.
**Responsibilities**:
- Provide information about our services, including fire extinguisher and firefighting system supply/AMC, fire alarm systems, CCTV, biometric and access control systems, PA systems, video door phones, personal protective equipment, and road safety and industrial safety supplies.
- Assist customers in scheduling service appointments and coordinating with technical teams for timely resolution of issues.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
- Collaborate with other departments to resolve complex customer issues and escalate when necessary.
- Stay updated on company products, services, and industry trends to effectively address customer inquiries.
**Requirements**:
- Excellent communication skills in English and Hindi.
- Prior experience in customer service or a related field preferred.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and solution-oriented mindset.
**Join the team as customer care executive at Life Line Safety & Security.**
Pay: ₹12,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kadamkuan, Patna, Bihar: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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