Application Support Analyst

1 week ago


Mumbai, India TopGear Consultants Private Limited Full time
Dear All,

Urgently hiring for a leading Insurance MNC

Job role: Application Support Analyst
Job location: Mumbai

Job Description :
• Analyst will provide second line of support for applications including initial troubleshooting, service health checks, access management and coordination of issue resolution with other teams.
• Update ticket log thoroughly within the ServiceNow call tracking tool. This includes all customer communications, resolution, and root cause analysis.
• Interact with other internal IT teams and external 3rd party vendors to troubleshoot and resolve underlying problems.
• Install software products including testing, bug reporting and applying patches and service packs to the software applications.
• Support and maintain the infrastructure located in the UK and US
• Working closely with the business, other IT departments and vendors to maintain the effectiveness of current systems and to work proactively to make improvements.

Qualification And Experience :

1. 3+ years of experience in Application & Production support.
2. 1 to 2 years of experience in Windows server ( Do not consider Windows 7 or Windows 10 as these are desktop versions and they are not Windows Server versions, hence other windows version experience).
3. 1 to 2 years of experience in MS SQL server.
4. Should be aware of ITIL Process.
5. Interaction with local & global end-users.
6. Good communications skills.

Job location: Mumbai

If interested, please share cv on [HIDDEN TEXT]


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