Applications Support

3 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

Environments Management Overview

Environment management is a global team responsible for managing all
**non-production environments** for the Markets group across development, integration, UAT, regression and functional testing environments in CIB.
- We closely collaborate with Application Development, QA and Operate teams for environment setup, regulatory projects and BAU support.
- Scope of Work includes, but not limited to:

- Ensuring SODs and SOWs checks are good
- Encouraging and implementing automation
- Trade Flow issue investigation
- Tech refreshes, Migrations, Rationalizations
- Project Management and implementation of technical programs
- Functional/Regulatory testing program (like MIFID, BREXIT etc.) support
- Environment support
- Application Support
- Application Build management
- Managing lower Env deployments
- Managing and developing tools that support all of above points.
- Strengthen L1 team on BAU support
- The Environments Analyst Responsibilities include:

- Identification and resolution of any issues raised against non-production environments in a timely and effective manner. Take ownership of issues. This includes escalation of critical incidents
- Identify recurring issues and implement fixes
- Pitch-in for process improvement.
- Incorporate latest cloud and DEVOPS technologies approved by the firm
- Stive to Improve of overall quality of service and environment availability

Personal
- Strong problem resolution skills
- Ability to communicate well at all levels
- Self motivated
- Good team worker
- Ability to learn new skills very quickly
- Ability to work under pressure at critical times in the development/testing/release lifecycle

Strong Business Partnership:

- Build a strong relationship with our user base - Application Development, QA and Operate teams
- Strive for a strong working partnership with Infra teams like Unix support, DB support, Storage teams etc.
- Essential Skills & Experience
- Has a college degree, or specialized training or equivalent work experience.
- Has 4 to 8 years experience in a support role
- Strong Unix background
- 2+ years SQL/Sybase
- Enterprise RDBMS (Sybase/Oracle)
- Preferred Skills & Experience - include specifics, as above
- 1 year PYTHON (desirable)
- Exposure to cloud technologies and DEVOPS environment would be an added advantage
- Useful to be familiar with quality guidelines, standards, and procedures
- May have been an Application Service Delivery Analyst or a Production System Administrator
- Good understanding of demand-based lifecycle and importance of customer communication.
- Knowledge of Investment Banking (preferable)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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