Application Support Engineer

2 weeks ago


Mumbai, India Crest IT Consulting Pvt Ltd. Full time

We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team.

The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments.


Key Responsibilities:

  • Serve as the first point of contact for end-users seeking technical assistance with our software applications.
  • Receive, triage, and prioritize support tickets according to urgency and impact.
  • Provide timely and effective resolution to Level 1 issues, including troubleshooting software functionality and user access.
  • Document support activities, including ticket updates, resolutions, and communication with end-users.


Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field preferred.
  • Minimum of one year of experience in a Level 1 application support role.
  • Proficiency in SQL for basic querying and data analysis.


Benefits:

  • Competitive salary and benefits package.
  • Career growth opportunities within the organization.
  • A culture that values teamwork, innovation, and continuous improvement.


Location: Andheri




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