Application Support

1 month ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Responsibilities**:

- Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
- Troubleshoot priority incidents, facilitate blameless post-mortems
- Work with development teams throughout the software life cycle ensuring sustainable software releases
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns
- Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands
- Participate in the 24x7 support coverage as needed

**Qualifications**:

- Bachelor's degree or equivalent experience in a software engineering discipline
- Mastery in at least two or more software languages (e.g. Python, Java, Go, etc.) with respect to designing, coding, testing, and software delivery
- Adept in the development of automated tools, systems, and services in multiple technology domains
- Advanced knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)
- Proficiency in service-level changes to a system and troubleshooting components

**Required Skills**:

- Implement telemetry monitoring for the use in SRE
- Create automated solution to identify and fix systematic problems before impact to customers.
- Collect and synthesize the ever-increasing volumes of operations data to achieve proactive incident resolution
- Detects hidden anomalies and similar incidents using unstructured data analysis
- Intelligently identify significant events and patterns based on real-time analysis and past experience.
- Diagnose incident causes for rapid response and remediation.
- Optional skills include familiarity with version control tools such as Git, working knowledge of cloud and container technology.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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