Application Support

2 weeks ago


Mumbai Maharashtra, India NielsenIQ Full time

**Job Description** Job Title: Application Support Analyst -** **REF35618D**

**Job Location: Mumbai, India**

**Job Purpose**

This is primarily a technical role with elements of support, customer service to the internal Nielsen Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a global market.

**Responsibilities**:

- Escalation point Application Support team for the global offices covering faults, advice and work requests around the Nielsen Brandbank internal systems.
- Provide support for international offices after project delivery.
- Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
- Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
- System configuration, scripting and new user administration as required

**Qualifications** Role Requirements **_E=essential, P=preferred_

E=Experience in working within a service desk.
E=Analytical, methodical approach to information gathering and fault diagnosis.
E=Good level of face to face customer service experience.
E=Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
P=Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
Understanding of XML, JSON.

**Additional Information**
- Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
- Recharge and revitalize with help of wellness plans made for you and your family.
- Plan your future with financial wellness tools.
- Stay relevant and upskill yourself with career development opportunities

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._


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