Application Support

2 weeks ago


Mumbai Maharashtra, India Rigved Technologies Full time

**Job Profile: Application Support Helpdesk**
**Required Experienced: 4+ Years or Above**
**Location: Navi Mumbai**

**Job Description**:
**Responsibilities**:

- Escalate complex technical issues to the appropriate teams for further investigation and resolution.
- Document all customer interactions, including the nature of the issue and the steps taken to resolve it, in our internal ticketing system.
- Communicate effectively with customers to ensure they understand the resolution process and are satisfied with the outcome.
- Collaborate with cross-functional teams, including development and QA, to identify and address recurring issues.
- Assist with the testing and implementation of software updates and patches.
- Continuously update knowledge base articles and documentation to facilitate self-service for customers.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role, preferably in a helpdesk or call center environment.
- **Excellent communication skills, both verbal and written.**:

- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience with ticketing systems (ServiceNow) is a plus.
- Flexibility to work non-standard hours as needed to support customers in different time zones as this will be in 24x7 support

**Job Types**: Full-time, Permanent

**Salary**: ₹654,255.55 - ₹1,531,324.70 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 7507172248


  • Application Support

    4 weeks ago


    Mumbai, Maharashtra, India Comunus Technologies Pvt.Ltd Full time

    ComUnus is **#Hiring** For Application Support !! No of position : 6 Min.Exp.Req : 3 Years Work Location : Mumbai WORK FROM OFFICE !! Immediate Joiners are preferred !! Roles & Responsobilities: - Should Have Knowledge About The Flow Of Application Support. - Should Have Knowledge Of Sql. - Strong SQL Queries, Joints Knowledge, Experience Connecting To...


  • Mumbai, Maharashtra, India Gray Matrix Solutions Full time

    Greetings from Gray Matrix!! As discussed, please find the below job details and acknowledge if you are interested in pursuing the opportunity and also share your updated CV.. Experience : 6 Months - 2yrs Role : Application Support **Job Description**: Greetings from Gray Matrix Solutions!! Role : L1 Application Support Exp : 6m to 1 year Location :...


  • Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** - We closely collaborate with Application Development, QA and Operate teams for environment setup, regulatory projects and BAU support. - Scope of Work includes, but not limited to: - Ensuring SODs and SOWs checks are good - Encouraging and implementing automation - Trade Flow issue investigation - Tech refreshes, Migrations,...


  • Powai, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The role will include following key areas: - Drive the Agile ceremonies effectively, remove impediments in delivery and facilitate effective communication to management, team as well as key stakeholders. - Business/Technical analysis related to Production solutions and tooling products. - Support any other organizational initiatives to...


  • Mumbai, Maharashtra, India Harjai Computers Full time

    Application Support Engineer 2 to 4 Years Loc: Mahalaxmi SQL and Life Insurance Domain


  • Andheri, Mumbai, Maharashtra, India Renovision Automation Services Pvt. Ltd Full time

    Location - Mumbai/ Hyderabad Experience - 2-7 years JD - Hands on experience of logs analysis. - Good understanding of APIs. - Exposure to Kubernetes and Cloud architecture would be added advantage. **Salary**: ₹500,000.00 - ₹1,000,000.00 per year Shift: - Day shift Ability to commute/relocate: - Andheri, Mumbai, Maharashtra: Reliably commute or...

  • Application Support

    1 week ago


    Navi Mumbai, India ACL Digital Full time

    **Job Profile: Application Support** Location: Navi Mumbai **Rotational Shift & Females can also Apply** **Laptop compulsory require** **Job Description**: - Engineer will attempt to resolve the reported incident by providing instructions/guidance to the user. If required Engineer will be doing outbound calls to users for understanding of issue - Transfer...

  • Application Support

    4 weeks ago


    Mumbai, India Skillventory Full time

    **Application Support**: - From 10 to 20 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** Extensive experience in People and Process Management - Technical skill set to analyse logs and suggest resolution - Should be able to drive the team to perform meticulous operational activity and...

  • Applications Support

    4 weeks ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    Working as a Technologist in JPMorgan Chase & Co. When you work at JPMorgan Chase & Co., you're not just working at world's largest global financial institution - you're an integral part of one of the world's biggest technology companies. In 15 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    This role requires a wide variety of strengths and capabilities, including: - Bachelor's Degree Computer Science, Engineering or related disciplines - Minimum 3 years working in Production Management preferably in Banking domain - Proficiency in one or more general purpose programming (SQL, Java, Python, etc.) - Proficiency with a variety of platforms,...


  • Mumbai, India Crest IT Consulting Pvt Ltd. Full time

    We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team. The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments. Key Responsibilities:Serve as the first point of contact for...

  • Application Support

    1 month ago


    Mumbai, India Kalpataru Computer Services Full time

    **Education**: Bachelors degree in Computer Science, Engineering or related field **Job Skills**: Experience of Supporting Software Applications Experience in writing SQL queries to understand data and resolve issues Experience in managing Severity Tickets Knowledge of Banking and Capital Markets a big plus Possess sound analytical skills to quickly...

  • Applications Support

    4 weeks ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    Key Responsibilities and Typical Duties include the following: - To perform Incident and Change management - To update key control systems according to procedure and in a timely manner - To participate in post incident reviews for client impacting incidents **Qualifications**: Experience - Required: - Hands on with Unix Commands, Shell scripting and SQL -...


  • mumbai, India Trigyn Technologies Full time

    Job Description: Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles. Senior support resource with experience of 9 to 10...

  • Application Support

    1 week ago


    Mumbai, India timesjobs Full time

    ### - Past experience in building and maintaining Production/Non-Production environments- Past experience in automation of ad-hoc requests, RFB checks and scripting- Building strong technical partnerships with local and global development teams to partner in system, environment and plant improvement. Enabling the adoption of Dev Ops collaboration.- Leading...


  • Mumbai, India ProPMO Services Private Limited Full time

    Looking for candidates having the experience with Front end Customer interaction.Must to have : - Excellent written and verbal communication.1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in multi team environment- P2P...


  • mumbai, India ProPMO Services Private Limited Full time

    Looking for candidates having the experience with Front end Customer interaction.Must to have : - Excellent written and verbal communication.1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in multi team environment- P2P...


  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Skills requirements: - At least >4 years of Application support / Production Management work experience in the Banking and Financial services industry. Exposure to software project lifecycle is a plus. - Experience on the TANDEM / HP NonStop platform (GUARDIAN / OSS, COBOL, C, C++,) Hands-on TANDEM/NonStop X Systems development; Using...

  • Application Support

    1 week ago


    Mumbai, Maharashtra, India timesjobs Full time

    ### Past experience in building and maintaining Production/Non-Production environments Past experience in automation of adhoc requests, RFB checks and scripting Building strong technical partnerships with local and global development teams to partner in system, environment and plant improvement. Enabling the adoption of Dev Ops collaboration. Leading...

  • Application Support

    1 month ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Responsibilities**: - Develop, test, and debug automated tasks (Apps, Systems, Infrastructure) - Troubleshoot priority incidents, facilitate blameless post-mortems - Work with development teams throughout the software life cycle ensuring sustainable software releases - Perform analytics on previous incidents and usage patterns to better predict issues and...