Support Analyst
4 weeks ago
Position: Production Support, ITIL (Support Analyst)
Location: Mumbai
Experiance : 3 to 5 Years
Client: Mphasis
Direct Responsibilities
Experience in Production support role
Good knowledge of ITIL processes and frameworks
Significant experience with processes like incident, change problem and release mgmt.
Experience in gathering data and generating reports/graphs with tools like ServiceNow
Hands on with MS Office tools for reporting and presentations
Experience with data warehousing and reporting technologies
Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture
Excellent communication skills, interacting with users, IT and stakeholders
Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
Ability to take initiatives (make proposals and drive them to completion)
Organizational skills (being proactive)
Experience in Production support role Good knowledge of ITIL processes and frameworks Significant experience with processes like incident, change problem and release mgmt. Experience in gathering data and generating reports/graphs with tools like ServiceNow Hands on with MS Office tools for reporting and presentations Experience with data warehousing and reporting technologies Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture
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