Associate Support Analyst
4 weeks ago
Job Title: Associate Support Analyst
Location: Mumbai
Experience: 2 years to 4 years
Notice Period: Immediate joiner
Mode: WFO
Responsibilities
Direct Responsibilities
·Perform first level analysis on reported issues and identify roadmap for resolution. Provide solution when possible or under scope.
·Procedures creation and update in regards of raising incidents
·Thorough understanding of AP& Procurement tool workflow
·Coordinate tasks performed on behalf of users
·Communication with Stakeholders, End-users, and technical team.
·Independent player should be able to liaise with different teams to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
·Involvement in all stages during new releases including system testing, user acceptance testing and non-regression testing.
·Supporting in updating and execution of Test Cases.
Contributing Responsibilities
·Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
·Ability to work in team mode and support other colleagues in a changing perimeter.
·Must be able to work closely with end users, stakeholders, and developers.
Job Seeking Candidates, Please reach me swagatika.s@twsol.com
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