Business Analyst

2 weeks ago

Mumbai, India Quotient Consultancy Full time

Job description


Job Title: Business Analyst (IT Department)

Location: Mumbai, India

Company: Jewelry industry


Roles & Responsibilities:

● Gather comprehensive requirements for ERP systems from stakeholders and users across various departments.

● Collaborate with different departments to identify and address issues pertaining to the ERP.

● Liaise directly with ERP vendor teams to resolve issues and facilitate the implementation of new requirements.

● Ensure timely resolution of bugs and errors in coordination with the vendor.

● Collaborate closely with the Head of IT to address emerging requirements.

● Conduct in-depth analysis of ERP performance and provide actionable insights.

● Provide training and support to users on ERP functionalities as needed.

● Assist in the creation of guidelines and training materials to enhance user understanding.

● Maintain detailed documentation of requirements for future reference.

● Conduct regular testing of developed requirements to ensure functionality.

● Support teams with ERP-related reports and queries.

● Handle ERP deployments, technical support, vendor coordination, training, and documentation.

● Perform data entry tasks and provide day-to-day support to employees.


Skills Required:

  • Location: Candidates should be based in Mumbai or willing to relocate.
  • Certifications: Preferred candidates will possess a Project Management Professional (PMP) certification or equivalent. MBA holders are also encouraged to apply.
  • Education: A Bachelor's degree in Computer Science Engineering is mandatory. Candidates with a background in BSc IT will not be considered.
  • Experience: Minimum 3 years of experience in an IT service company; At least 2 years of experience working as a Business Analyst on ERP implementation projects.
  • Previous experience as a business analyst or ERP analyst.
  • Demonstrated involvement in at least one complete ERP implementation project.
  • Background in jewellery ERP systems preferred, though not mandatory.
  • MBA or PMP certification is preferred.
  • Proficiency in both English and Hindi is mandatory.

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