Sr. Support Analyst
Found in: Talent IN C2 - 2 weeks ago
Job Description
The Sr. Support Analyst will provide technical support across our business applications for multiple workstream in the Asia-Pacific region. This customer centric role will assist users, primarily in Salesforce, with any issues that arise in processing a high volume of CPQ and account transactions. Additionally, this role must possess sufficient application and business knowledge to triage issues with applications other than Salesforce. As a member of the Run team, this individual will seek opportunities to make systems/processes more efficient, reduce manual work, and enable data driven decisions. We are looking for someone that is a self-starter with the right mix of application and ITIL knowledge coupled with functional and technical experience ready to roll up their sleeves and hit the ground running. Ideally, this candidate will have prior experience in a global technology company as an APAC Support Analyst.
Do you have what it takes? Come join our dynamic and growing IT center of excellence
Responsibilities
Support global Salesforce/CPQ application(s) across Sales, Marketing, Finance, Services and other organizations by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as necessaryMaintain techno-functional knowledge capable of supporting multiple Salesforce workstreams including Lead to Opportunity, Quote to Contract, Subscription, CPQ Billing, and RenewalsIdentifying areas throughout processes and solutioning where automation can be implementedSupport and triage critical issues for other business applications including SAP-SuccessFactors, NetSuite, Varicent, ZenDesk, Totango, Monday, Asana, SmartRecruiters and moreCreate and manage all aspects of users’ application security; profiles, roles, permissions, and sharing rulesPrepare and execute manual data migrations as requestedUpdate and document knowledge base articles and system process flows as requiredWork closely and effectively with business stakeholders and other run-team members to ensure application performance and end-user satisfactionThis is a hybrid position. Must have the ability to report to the office in Mumbai.
Qualifications
At least 5 years of experience as a Salesforce support agent or analyst in a large organizationMust have CPQ experience Salesforce Administrator credentialsPossess an understanding of commercial sales processes; demand generation, lead, opportunity, CPQ, contract, sales order and billing managementComfortable working independently while coordinating with other support resources across the globe Experience with automation of processes and solutionsExperience with consumption/usage/subscription models a plusStrong organizational and communication skillsExperience with ITIL/ITSM processes, SDLC best practices, ticketing systems including Freshworks, and JiraExperience with data tools like Data Loader and Demand Tools is preferredPrior experience with business additional applications: NetSuite, Varicent, Totango, ZenDesk, SuccessFactors, SmartRecruiters, and Boomi is a plusExcellent ability to work across the organization with users at various levels of application proficiencyPassion to work within a fast paced, high energy, high tech environmentBachelor’s Degree in Computer Engineering, Business Administration or Information Systems preferredAdditional Information
Dynatrace is a market share leader & a 13x magic quadrant leaderDynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoptionTrusted by over half of Fortune’s Top 100Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatnessDynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technologyWe offer a competitive compensation package, benefits, company pension scheme and holidays.#LI-HC1
-
Sr. Security Analyst
Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India SANTO SYSTEMS PRIVATE LIMITED Full timeClient: Inspira Role: Sr. Security Analyst Location:Mumbai Exp:4-7 Budget:8-12 JOB DESCRIPTION Network Access Control Job Description Roles and Responsibilities: The Senior Security Analyst should have effective inter-team communication to efficiently achieve organizational IT goals and performance benchmarks in a timely manner 4+ years Network Access...
-
Sr. Financial Analyst
Found in: Whatjobs IN C2 - 1 week ago
mumbai, India Fiserv Full timeWe are seeking self-motivated, collaborative, intellectually curious professionals with a strong work ethic to join our team. Our "grow from within" philosophy will prepare you for your next career move within Fiserv. Our Finance department has a tremendous success record and is high profile, interfacing and influencing at the highest levels. You must have...
-
Sr. Financial Analyst
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India Fiserv Full timeWe are seeking self-motivated, collaborative, intellectually curious professionals with a strong work ethic to join our team. Our "grow from within" philosophy will prepare you for your next career move within Fiserv. Our Finance department has a tremendous success record and is high profile, interfacing and influencing at the highest levels. You must have...
-
Senior Analyst- Finance
Found in: Whatjobs IN C2 - 1 week ago
mumbai, India Skill Ventory Full timeRoles and Responsibilities Position Title: Sr. Analyst – Central Forecast Team Function/Group: FinanceLocation: (Powai) Mumbai Shift timings: 8: AM to 5: PM Job Responsibilities: Financial Forecast, PEAK. Spring Plan & Stakeholder support: - SME for Financial Forecasting System, - Key contact for Market Finance Lead, - Ensuring a complete and...
-
Sr. Security Analyst
Found in: Talent IN C2 - 2 weeks ago
Mumbai Suburban, India SANTO SYSTEMS PRIVATE LIMITED Full timeClient: InspiraRole: Sr. Security Analyst Location:MumbaiExp:4-7Budget:8-12JOB DESCRIPTION Network Access Control Job Description Roles and Responsibilities: The Senior Security Analyst should have effective inter-team communication to efficiently achieve organizational IT goals and performance benchmarks in a timely manner 4+ years Network Access Control...
-
Sr. Analyst
Found in: Whatjobs IN C2 - 1 week ago
mumbai, India ICICI Prudential Life Insurance Full timeJob Details Sr. Analyst - Investments - Mumbai 10 - 15 Yrs Mumbai Chief Manager Job description Analyze financial statements, build and maintain financial models, valuation, evaluation of various factors affecting the stock price and making suitable recommendations to fund managers in Pharma sector Communicate with portfolio...
-
Sr. Analyst
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India ICICI Prudential Life Insurance Full timeJob Details Sr. Analyst - Investments - Mumbai 10 - 15 Yrs Mumbai Chief Manager Job description Analyze financial statements, build and maintain financial models, valuation, evaluation of various factors affecting the stock price and making suitable recommendations to fund managers in Pharma sector Communicate with portfolio managers...
-
Senior Analyst- JDE Support
Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India White Force Full timeJob Description: Website:- Candidate, As per discussion, please find the below details. Name of the position : Sr. Analyst - JDE SupportExperience : 8 yearCTC : Upto 13 LpaQualification : Any GraduateLocation : Sunder Nagar, Malad West, Mumbai Roles & Responsibilities: Possess a solid business background, hands - on experience in consulting, and...
-
Sr. Security Analyst
Found in: Whatjobs IN C2 - 1 week ago
Mumbai, India SANTO SYSTEMS PRIVATE LIMITED Full timeClient: InspiraRole: Sr. Security AnalystLocation:MumbaiExp:4-7Budget:8-12JOB DESCRIPTION Network Access ControlJob Description Roles and Responsibilities:The Senior Security Analyst should have effective inter-team communication to efficiently achieve organizational IT goals and performance benchmarks in a timely manner4+ years Network Access Control...
-
Technical Business Analyst
Found in: beBee jobs IN - 1 week ago
Navi Mumbai, Maharashtra, India iimjobs Full timeJob || Technical Business Analyst Trade Finance Domain || Mumbai Here is an opportunity to be a Permanent REQUIREMENT ESSENTIALS:Experience Range: 6 to 10 YearsWork Location: MumbaiDesignation: Sr Business AnalystRole: Sr Business Analyst Designation: Sr Business AnalystPosition Purpose :Job Function: Candidate should have strong communication skills....
-
Sr. D&T Analyst – Finance
Found in: Whatjobs IN C2 - 1 week ago
mumbai, India General Mills Full timePosition Title Sr. D&T Analyst – Finance Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Manager - Finance Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands...
-
Business Analyst
Found in: Whatjobs IN C2 - 6 days ago
mumbai, India Arting Digital Private Limited Full timeJob Description Job Title:- Business AnalystExperience:-3+yrLocation:-Navi MumbaiBudget:-13 LPA Work mode:-OnsiteQualification:-BE/ME/MS/MCA Skills:- Stakeholder management ,Requirement gathering, Jira, Agile, Power BI, SQL, Alteryx, Documentation skills (BRD,FRD,...
-
Senior Functional Analyst
Found in: Whatjobs IN C2 - 1 week ago
Mumbai, India QAD Full timeJob DescriptionThe Sr. Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with clients through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with...
-
Application Support Analyst
1 week ago
Mumbai, India TopGear Consultants Private Limited Full timeDear All, Urgently hiring for a leading Insurance MNC Job role: Application Support Analyst Job location: Mumbai Job Description : • Analyst will provide second line of support for applications including initial troubleshooting, service health checks, access management and coordination of issue resolution with other teams. • Update ticket log...
-
Support Analyst
Found in: Talent IN C2 - 3 weeks ago
Mumbai, India SANTO SYSTEMS PRIVATE LIMITED Full timePosition: Production Support, ITIL (Support Analyst)Location: MumbaiExperiance : 3 to 5 YearsClient: MphasisDirect ResponsibilitiesExperience in Production support roleGood knowledge of ITIL processes and frameworksSignificant experience with processes like incident, change problem and release mgmt.Experience in gathering data and generating reports/graphs...
-
Business Analyst
Found in: Talent IN C2 - 6 days ago
Mumbai, India Arting Digital Private Limited Full timeJob Title:- Business AnalystExperience:-3+yrLocation:-Navi MumbaiBudget:-13 LPA Work mode:-OnsiteQualification:-BE/ME/MS/MCA Skills:- Stakeholder management ,Requirement gathering, Jira, Agile, Power BI, SQL, Alteryx, Documentation skills (BRD,FRD,...
-
Technical Business Analyst
Found in: beBee S IN - 3 weeks ago
Mumbai/Navi Mumbai, India iimjobs Full timeJob || Technical Business Analyst Trade Finance Domain || Mumbai Here is an opportunity to be a Permanent REQUIREMENT ESSENTIALS:Experience Range: 6 to 10 YearsWork Location: MumbaiDesignation: Sr Business AnalystRole: Sr Business Analyst Designation: Sr Business AnalystPosition Purpose :Job Function: Candidate should have strong communication skills....
-
Technical Business Analyst
Found in: beBee S IN - 2 weeks ago
Mumbai/Navi Mumbai, India iimjobs Full timeJob || Technical Business Analyst Trade Finance Domain || Mumbai Here is an opportunity to be a Permanent REQUIREMENT ESSENTIALS:Experience Range: 6 to 10 YearsWork Location: MumbaiDesignation: Sr Business AnalystRole: Sr Business Analyst Designation: Sr Business AnalystPosition Purpose :Job Function: Candidate should have strong communication skills....
-
Senior Functional Analyst
Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India QAD Full timeJob Description The Sr. Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with clients through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with...
-
Senior Functional Analyst
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India QAD Full timeJob Description The Sr. Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with clients through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with...