Applications Support

3 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time
Operational services
Required Skills:
CORE ACTIVITES:
As an Environment Management associate you will be expected to conduct the following activities: -
* Maintaining planning records of environment bookings and environmental requirements to support testing.
* Documenting all environments including ownership, service levels, versions and infrastructure information.
* Reporting and managing costs for each environment and identifying cost savings.
* Prioritising issues for resolution before UK start of business day.
* May be required to provide out of hours coverage to support environment maintenance activities.
* Report to the based Regional & Global Environment Support Team Manager.
SKILLS, KNOWLEDGE & EXPERIENCE:
ESSENTIAL SKILLS:
Advanced knowledge of application, data and infrastructure architecture disciplines
Understanding of architecture and design across all systems
Working proficiency in Monitoring toolsets and interface knowledge – Splunk, Geneos, Logstash , Kibana, Prometheus, Cortex, Appdynamics, Dynatrace, MQ, Kafka
Working Knowledge in Linux/Windows, Container technology/Kubernetes or Exposure to Cloud support & configuring monitoring for applications and services on Cloud
Exposure to automation technology like Ansible or puppet
Exposure in one of the following languages – Java/Python/.Net
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Understanding of software skills such as business analysis, development, maintenance and software improvement
A sense of curiosity to future out problems, as well as self-motivation to drive those problems toward solutions
Debugging skills and analytical ability to find the problem and provide resolutions in short timelines
Sound knowledge of the ITIL or Incident, Problem and Change management for Production support
Understanding of data security and controls
Financial services industry/ tech experience is a plus
COMMUNICATION AND MANAGEMENT SKILLS:
* Excellent verbal and written English required.
* A proactive approach to problem solving, taking ownership of issues.
* Good prioritisation and time management.
* A desire to provide solutions of the highest quality.
* A team player (. relaxed; good sense of humour .
* Attitude - enthusiastic, positive, and self-motivated.

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