Support Analyst

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

CIB Production

APAC Cash Management production support.

Job Title:

Support Analyst

Date:

22/Nov/2023

Department:

CIB Production – CBBP IT

Location:

ISPL - MUMBAI

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Nil

Directorship / Registration:

NA Position Purpose

To provide production support of cash management application. Also need to take care of deployment, DR test, incident, problem and change management.

Responsibilities

Direct Responsibilities

·       Production Support for Cash applications

·       Need to handle P1/P2 incident with proper management update to management.

·       Handle user emails query and applications alerts.

·       Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies

·       Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).

·       Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.

·       Contribute towards ensuring DR readiness of all production applications

·       Contribute towards resolving Hardware, Software & Application related security vulnerabilities

·       Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems.

·       Need to have good understanding of Incident, Problem and Change management process.

Contributing Responsibilities Technical & Behavioral Competencies

Unix, Shell Scripting, Oracle, ITIL Process. Specific Qualifications (if required)

BE

BTECH

MCA

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

CIB Production

APAC Cash Management production support.

Job Title:

Support Analyst

Date:

22/Nov/2023

Department:

CIB Production – CBBP IT

Location:

ISPL - MUMBAI

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Nil

Directorship / Registration:

NA Position Purpose

To provide production support of cash management application. Also need to take care of deployment, DR test, incident, problem and change management.

Responsibilities

Direct Responsibilities

·       Production Support for Cash applications

·       Need to handle P1/P2 incident with proper management update to management.

·       Handle user emails query and applications alerts.

·       Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies

·       Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).

·       Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.

·       Contribute towards ensuring DR readiness of all production applications

·       Contribute towards resolving Hardware, Software & Application related security vulnerabilities

·       Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems.

·       Need to have good understanding of Incident, Problem and Change management process.

Contributing Responsibilities Technical & Behavioral Competencies

Unix, Shell Scripting, Oracle, ITIL Process. Specific Qualifications (if required)

BE

BTECH

MCA

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)